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BCU Financial
- Finance
- Hamilton, ON
About this business
Location details
249 Kenilworth Ave N, Hamilton, ON, L8H 4S4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Hello I am getting Frustrating with your service a lot of issues occurred since you upgraded the system First my automatic deposit didn’t work couldn’t log in to my account spend almost 1 hr on hold Then my mortgage didn’t got Paid on May the 5th And I got charged $ 25.00 late fee We have a automatic widrawl from our chequing account every Tuesday to pay the Mortgage Since the last 5 Days I spend several Hrs on the Phone on hold and get disconnected send e mails to the Hamilton Branch Manager with no response.Calling the Bra... read more
Our church has used BCU for well over 40 years to conduct all of our banking needs; recently there was a glitch in the online banking system, due to a website update. I reached out to our rep Iryna, and in a matter of minutes, we were back on track with all of our services and accounts functioning properly! A big thank you to Iryna, and your Contact Centre team for the excellent service in getting our issue resolved quickly and professionally!!
Basically I can only tell that the staff of the BCU Buduchnist is very friendly and professional as well, we can always rely on them if we need any kind of assistance. It's always a pleasure to go to BCU branch and do the business with BCU staff.Only one thing I have never liked that the banking books were taken away from us.That have been very inconvenient for most of us.
I had a great experience working with Olena Uhryniuk, Contact Center Representative. She is very professional, patient, and truly cares about helping clients. Olena was extremely responsive and attentive to details. She explained everything clearly, answered all my questions, and made the entire process smooth and stress-free. Her communication skills are excellent. It’s rare to meet someone so dedicated and kind in customer service. I highly recommend Olena to anyone looking for reliable and supportive assistance.
The credit union that is your family! Been banking here since 2010 for both business and personal. You don't get as many technology benefits, but the ability to conduct some transactions via email and phone with staff that knows who you are has been very convenient for me.
Frequently asked questions about BCU Financial
How is BCU Financial rated?
BCU Financial has a 4.7 star rating with 26 reviews.
When is BCU Financial open?
BCU Financial is closed now. It will open at 9:30 a.m.
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