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BCU

1.7

About this business

From a humble beginning at Baxter Healthcare, to one of the nation’s Top 100 credit unions, BCU continues to grow. Serving almost 250,000 members in the United States and Puerto Rico, our goal is to empower members to find financial freedom. We are “Here Today For Your Tomorrow” meaning we are here for life’s journey and will offer members everything they need to experience a bright financial future. We are the fastest growing credit Union in 35 years, however, we still hold individual member satisfac... read more

Location details

47215 Lakeview Blvd, Fremont, CA, 94538, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.711 reviews
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Katherine He's profile image
Katherine He 
on Google
2 months ago

They steal your money! I linked my debit card to my BCU checking account and placed a ~$200 order at Target last year. But Target only charges your card when an item ships. So each time a $5–$10 item shipped, BCU hit me with a $29 non-sufficient funds (NSF) fee. By the time the order was fully shipped, BCU had charged me $319 in fees—without any alerts. Days later, I got a generic email saying, “We sent you a message.” That’s it. I called them, and the representative told me their policy only allows them to reimburse five fe... read more

ChickensForEggs's profile image
ChickensForEggs 
on Google
a year ago

When it comes to credit unions, this particular one is not worth your time or trusting with your hard earned income. Their policies do not benefit their clients and their communication protocols are sub-standard. They will "fee" your account out of existence if you do not meet their activity thresholds. Customer service is mediocre at best. Turn and run from this establishment, and instead use one of the many other financial institutions available. 

Anonymous's profile image
Anonymous 
on Google
a year ago

When it comes to credit unions, this particular one is not worth your time or trusting with your hard earned income. Their policies do not benefit their clients and their communication protocols are sub-standard. They will "fee" your account out of existence if you do not meet their activity thresholds. Customer service is mediocre at best. Turn and run from this establishment, and instead use one of the many other financial institutions available. 

Aarib Mohammed's profile image
Aarib Mohammed 
on Google
2 years ago
Hasan Taylor's profile image
Hasan Taylor 
on Google
2 years ago

BCU used to be a much better banking experience, but it seems recently that the customer service has gone downhill and employees (including supervisors) are unable/unwilling to help when there are problems. For example, we had a card cancelled due to fraud. A replacement was sent to us. The problem was that they used an address that we hadn't been at for years. I always make sure to update account info so I have no idea why that address was still on file with BCU. So they cancel the replacement card and send another...to the... read more

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Frequently asked questions about BCU

How is BCU rated?

BCU has a 1.7 star rating with 11 reviews. 

When is BCU open?

BCU is open now. It will close at 5:00 p.m.  

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