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BBVA Compass
- Banks
- Hoover, AL
About this business
BBVA offers innovative and industry-leading products and services with a focus on providing customers with financial solutions to fit their lifestyles. BBVA USA operates more than 650+ banking branch locations including Texas, Alabama, Arizona, California, Florida, Colorado and New Mexico. BBVA USA ranks among the top 20 largest U.S. commercial banks based on deposit market share. BBVA USA has been recognized as one of the nation’s leading Small Business Administration (SBA) lenders, earning Lender of the Year honors. ... read more
Location details
5576 Grove Blvd, Hoover, AL, 35226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Never in the 22 years of my business experience have I witness inefficiency, incompetence and lack of care to the degree this institution managed to exhibit. Their customer service is horrible, no one wants to take responsibility, and the customer is left in awe of their lack of professionalism. I wish someone from top management gets back to me, so I can explain the level of their incompetence. Absolutely horrendous company, stay away!
Business response:
Hi Olga, thank you for bringing your concerns to our attention, we would like to better understand the situation. Please send us a private message with your full name and phone number as they appear on the account, along with details of your experience. (no account numbers please). Thank You ~Edgar
RecommendedI'm facing some tough personal stuff which led me to needing to take out a personal loan, which I've never done before and I was unsure about it. I used the drive thru and the two ladies who took care of me (Briauna and another lady I missed her name) were wonderful. I had an emotional breakdown right there in the drive thru, but they helped me with such grace for my situation and were extremely informative on helping me make the best decision for my financial future! And to top it off, later that day I got the sweetest emai... read more
Business response:
Hi Mallory, we're so happy to hear you've had a positive experience! We greatly appreciate your feedback, and we'll continue striving to provide the best customer service experience possible. We'll also make sure to provide your feedback to Briauna and the rest of the Grove Boulevard team. Thank you for choosing BBVA USA! ~Edgar
I'm facing some tough personal stuff which led me to needing to take out a personal loan, which I've never done before and I was unsure about it. I used the drive thru and the two ladies who took care of me (Briauna and another lady I missed her name) were wonderful. I had an emotional breakdown right there in the drive thru, but they helped me with such grace for my situation and were extremely informative on helping me make the best decision for my financial future! And to top it off, later that day I got the sweetest emai... read more
Business response:
Hi Mallory, we're so happy to hear you've had a positive experience! We greatly appreciate your feedback, and we'll continue striving to provide the best customer service experience possible. We'll also make sure to provide your feedback to Briauna and the rest of the Grove Boulevard team. Thank you for choosing BBVA USA! ~Edgar
I had an issue with my account which caused me some financial problems. But in stepped a very helpful lady Tanya Nero. She assured me the issue would be handled and true to her word , which is rare in today’s business world she delivered. She even improved my situation and helped get my insufficient fund charges refunded. Also special shout out to the Mgr there and at the Inverness branch who worked together to get the refunds done.
Frequently asked questions about BBVA Compass
How is BBVA Compass rated?
BBVA Compass has a 3.4 star rating with 17 reviews.
When is BBVA Compass open?
BBVA Compass is open now. It will close at 6:00 p.m.
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