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BB&T

2.5

About this business

We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures. 

Location details

5600 W Broad St, Richmond, VA, 23230, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
2.520 reviews
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Cocoa Kirkland's profile image
Cocoa Kirkland 
on Google
3 years ago

This is by far the WORST bank ever!!!!!!!! They only care about collecting fees they don't care if you almost died TWICE and lost your job! 

Jaquan Charles's profile image
Jaquan Charles 
on Google
3 years ago

Services not so good or prompt no energy in the building seems abandoned... 

Greg Milefsky's profile image
Greg Milefsky 
on Google
4 years ago

I like BB&T, although I do almost all of my banking with other banks. Regardless, I have been a customer for a few years and maintain a banking relationship. I want to thank Kasanya Hayes for her help, going above and beyond to help me. It seems rare these days that people will take extra time to help someone, but that is what Ms. Hayes did for me. Thank you. 

Nick Bennett's profile image
Nick Bennett 
on Google
4 years ago

My auto loan got taken over by this bank and the online banking is by far the worst thing I’ve ever experienced in my life. Was it made by a dinosaur. It’s so bad! This bank needs to get into the right century. So outdated online. Get with the program folks. You need to step it up. It’s pathetic. 

Melissa Archer's profile image
Melissa Archer 
on Google
4 years ago

This branch tried to hold my payroll check for 12 days despite it being from one of the most well known businesses in this area and me being a customer since 04/2012. Thank goodness for Daniel Freeman at the Riverfront branch, I'm glad he had common sense!! DO NOT BANK HERE!! PS.. I'm still waiting for this branch to "call me back" as promised 

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Frequently asked questions about BB&T

How is BB&T rated?

BB&T has a 2.5 star rating with 20 reviews. 

When is BB&T open?

BB&T is open now. It will close at 6:00 p.m.  

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