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BB&T

2.5

About this business

BB&T is one of the largest financial services holding companies in the U.S. Based in Winston-Salem, N.C., the company operates 2,139 financial centers in 15 states and Washington, D.C., and offers a full range of consumer and commercial banking, securities brokerage, asset management, mortgage and insurance products and services. A Fortune 500 company, BB&T is consistently recognized for outstanding client satisfaction by the U.S. Small Business Administration, Greenwich Associates and others. BB&T has also been named one of... read more

Location details

9970 Iron Bridge Rd, Chesterfield, VA, 23832, United States

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WeekdayScheduleStatus
MonClosed
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
2.516 reviews
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Marc Boswell's profile image
Marc Boswell 
on Google
3 years ago

If it was possible, I'd give zero stars. I opened a BB&T account about a year and a half ago. Not only is this branch understaffed, but by all appearances the few who are there don't know their jobs. There were two cars in the drive-thru and two people in front of me waiting in line inside. After 20 minutes I decided to leave, and this is the second time I've done so. I just called to inform the branch manager, who was "busy" (doing what is beyond me) and was put on a perpetual hold. I plan to close my account at BB&T and ta... read more

Shannon Billings's profile image
Shannon Billings 
on Google
3 years ago

Great fast and friendly service! Even with the headache of the merge this particular location doesn’t seem as affected as the other locations! Way to go team! 

James Lock's profile image
James Lock 
on Google
3 years ago

Very poor customer service at this branch. 

Destiny Vestal's profile image
Destiny Vestal 
on Google
3 years ago
Sarah Battle's profile image
Sarah Battle 
on Google
4 years ago

They will change terms on your accounts without any notification. They are very rude on the phone. As soon as they started merging with Suntrust I knew there would be a problem. 

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Frequently asked questions about BB&T

How is BB&T rated?

BB&T has a 2.5 star rating with 16 reviews. 

When is BB&T open?

BB&T is closed now. It will open at 9:00 a.m. 

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