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BB&T
- Banks
- Frostburg, MD
About this business
Location details
10721 New Georges Creek Rd SW, Frostburg, MD, 21532, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I normally keep my comments to myself, but after what I witnessed at this branch, I just can’t stay quiet. I have never walked into a bank and seen such rude, disrespectful, and unprofessional behavior. My mother has banked here for years, and we were simply trying to get some help. The younger employee seemed very confused and had a hard time understanding what my mother was trying to explain. Another employee stepped over and kindly tried to help her understand, but instead of listening, the younger employee ignored her, t... read more
Terrible customer service experience. The little blonde teller who assisted me provided incorrect information and seemed completely confused about matters she should have understood. She carried on a conversation with another customer while I was actively trying to speak with her, which was extremely rude and unprofessional. The lack of knowledge, focus, and basic customer service was frustrating and unacceptable. This experience left me with very little confidence in this branch.
In general, I do not write reviews for banks; however, I believe that my experience at this bank warrants sharing with everyone. I have always had a pleasant experience with the Truist Financial Corporation; therefore, I was very surprised by my experience at this location. The very first thing I noticed when I entered the branch was how uninterested and unhelpful the staff appeared. They seemed as if they truly did not want to help their customers. However, the most shocking thing to me was the staff's complete lack of tale... read more
This location actually has very nice people that work there. Truist as a whole though cannot be trusted with your money. Which is the reason you use a bank to keep your money safe. In the case of fraud from your account they will make you jump through hoops. They allowed close to $1000 to be stolen from me. Approved my complaint put the money back and a month later accidentally sent a letter taking back the approval and saying they are debiting the money from my account on a certain day. Then you’ll have to jump through hoop... read more
Frequently asked questions about BB&T
How is BB&T rated?
BB&T has a 1 star rating with 2 reviews.
When is BB&T open?
BB&T is closed now. It will open tomorrow at 9:00 a.m.
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