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BayPort Credit Union
- Banks
- Newport News, VA
About this business
Specialties With total assets of $1.7 billion, BayPort is a member-owned, full-service financial institution. Founded in 1928, today it is rated a Superior 5-Star credit union by Bauer Financial and services more than 140,000 individuals and businesses with 24 branch locations in the Virginia Peninsula and Southside communities.
Location details
1 Bayport Way, Suite 350, Newport News, VA, 23606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I and my family have been members for over 40 years, and it was a great experience, now for a couple of years has declined with handling our money, constant mistakes with deposits, withdrawal etc. since installing a new computer system. I am seriously considering moving to another banking institution. My rating has gone from a ten to a 0, and it’s not the tellers fault! They are doing a great job, it’s the upper management who must address this issue, and ASAP.
Business response:
<p>We emailed Ms. Br*** *n January 30, 2024, and asked her to please contact us so with could discuss her complaint to get a better understanding of the issue. We also let her know we have not installed a new computer system in over 17 years. Ms. Brown did not respond to our email.</p> <p></p> <p></p> <p></p>
The branch on indepence is the only reason I am still a customer. I hate having to call. They never are available, their hours for certain services means it's not conducive for those of us who can not use our phones at work. I was on hold for 20 mins and never got anyone. The mobile app is not user friendly. The bank is just not set up for convience when it comes to their customers.
Business response:
Member was called and we were able to get her a resolution for her.
This bank debited over $1000 in fraudulent ACH withdrawals from my Bank of America business checking account and has ignored every request for the return of the stolen funds (calls, emails and USPS mail). They have been furnished with a copy of the police report which they also have not responded to. Two of their customers somehow obtained my Bank of America checking account number and used it to pay their Bayport Credit Union loans. They have not cooperated with Bank of America or will answer me to return the stolen funds. ... read more
On December 14th I went to Holland Road location and spoke to the manager about my ***** transaction and she called corporate location in Newport News and was told that they don't have the funds of ***** But when speaking to the manager on the 16th and she said they tried to place the funds in one of our accounts and couldn't. So there are alot of lies going around with this credit union and something needs to be fixed
They have poor customer service and again my son sent of sum of **** to my account with **** and ******* placed the hands on it again. This problem needs to be fixed with the funds to send to my account or return to my son now. Representative have been lying about me having ***** active with ******* and I never used them with this credit union only ***** I am tired of this situation happening.
Frequently asked questions about BayPort Credit Union
How is BayPort Credit Union rated?
BayPort Credit Union has a 4.2 star rating with 109 reviews.
When is BayPort Credit Union open?
BayPort Credit Union is closed now. It will open on Friday at 9:00 a.m.
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