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Bay Property Management Group

Claimed
4.2
687 reviews
|Property Management|Baltimore, MD 21202

1114 St Paul St, Suite 1A, Baltimore, MD 21202

(443) 708-4698

https://www.baymgmtgroup.com/property-management-in-baltimore/

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About

Bay Property Management Group has decades of combined property management experience to help you get the most out of your investment with zero hassle. With deep local expertise, our property managers understand all corners of the Baltimore City market landscape. Our sole priority is skilled property management – we’re not buyers, sellers, investors or agents. We are determined to serve your best interests above all else by providing caliber, full service management throughout every step of the rental process.

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Orion C. on BirdEye

2 months ago

06/27/2021, 08:18 AM
I have been with Bay Management for a little over 5 years and had a very good experience with them. As a property owner, they really look out for you. I give them a 5/5 for tenant selection. They put people in to the property quickly (less than a month) that took good care of the property and paid their rent on time. I had 2 sets of tenants throughout the 5 years and I think they only had the house tenantless for 2 weeks, while they performed touch up repairs needed between tenants. I don't know what else you can ask for in the department of quickly getting quality tenants. I was given quite a few different individual people at different points in time who were in charge of managing my property. I was lucky enough to have one of the more (probably most) senior guys in the company overseeing my house personally for quite a long time: Christopher Swade. It's a good sign that he is the head guy as he can hopefully teach the rest of his team to emulate him. His email availability is generally very timely and very detail oriented. Not a whole lot of things slip by him. This aspect of my relationship with Bay Management was wonderful. Throughout the years there was a few details overlooked by others in the Bay Management team but they would quickly do their best to remedy any problem caused by not being careful about the details. This really impressed me. 4/5 stars for detail orientation. The quality of people at Bay, from Christopher all the way to Neiko the inspector, I have not once dealt with anyone there who was not high quality in terms of good well meaning people. They are there to serve you as the homeowner. 5 out of 5 in terms of integrity and quality of the people they staff. The reason I can not give Bay Management a 5 out 5 overall, is during the last few months before I ended my relationship with them in June 2021 due to my property needing to go for sale, was a collapse in communication. At a time where I needed to contact them most they were impossible to reach ( because for a majority of the 5 years you just sit back and collect rent and it's quiet). Christopher Swade handed me off to a guy who immediately got sick, or was unable to pick up my account and he was thus out of the picture instantly, so another very nice woman picked up my account but she seemed new and inexperienced and it became evident that she was handling at least 100 accounts. I had emailed some important questions and did not hear back for at least 2 maybe close to 3 weeks. She was overwhelmed. Right at the time I was transitioning to sell the house and there were some maintenance issues at the house as well that came up at this time. It is a pivotal time. Bay Management is, even in good times, never really very reachable on the phone. It is rare that you call and they actually pick up. The few calls I put in to my account manager were never received. I left voicemails, left follow up emails. I got nothing at all back. She and the whole Bay Management team were swamped with work and this drop in customer service was very frustrating. When you want to get a hold of someone, anyone, and you can not, it's frustrating as there is nothing you can do. It is for this reason I can not give Bay Management an overall score of 5 out of 5. They are probably doing the best they can in this overloaded/ understaffed situation. And they really mean the best. But they will need to change their approach a bit and make sure they are better staffed in order to keep their otherwise great track record unstained. I have no idea what other options there are out there in terms of property management but I doubt there are any that have the high quality people that Bay has. I do highly recommend them to anyone looking to rent out your home and I hope they sort out this minor issue of being a bit understaffed at the moment.
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