Batteries Plus

Carl F. 

on Birdeye

5 days ago

Key fob Battery Replacement Incident On April 14, 2026, at 10:38 AM, I purchased a replacement battery for my auto keyfob. After the purchase and replacement, my car would not start, and I had to arrange for it to be towed. Store Experience Upon further investigation, I discovered that the store clerk had failed to inform me before replacing the battery that the keyfob needed to be reprogrammed after the battery change. This lack of information led to the issues I experienced with my vehicle. Management Response I spoke wi... read more

Babe S. 

on Birdeye

a week ago

I went in the store to see about getting a phone battery - I was told it would be ordered. A few days later I called back to check on the status of this order and I was told, "he could see that the battery was there but couldn't find it" .. so I said, "once it was located if he could just give me a call". A couple days passed and I never got a call/update, so I called again, and was then told the battery was still on order and was not in the store. It was expected to be in within the next couple days. Well, we are now a li... read more

Michael R. 

on Birdeye

2 months ago

DON'T EVEN THINK ABOUT BUYING A CAR BATTERY HERE!!! If it gets low, they'll try to charge it (like any other place or brand). But if it doesn't take a charge, the CUSTOMER either didn't charge it correctly or their alternator is bad. Even UNDER warranty, they are NOT giving you another battery. Just ZERO chance it was a BAD BATTERY. HORRRRRRRIBLE SERVICE. 

Kendal G. 

on Birdeye

6 months ago

Tiffany saved the day!!! My phone battery wasnt working & i was worried/very upset i wouldnt be able to get all of my pictures off of my phone and she made it happen. The people at AT&T just wanted to sell me a new phone (which i will likely need to get a new one) but #1 priority was getting my phone on & working so the photos could get transferred. Tiffany made that happen!!! THANK YOU so freaking much Tiffany! I know you can relate and i am thankful for all of your time helping me! Tiffany deserves a raise!!!!! 

Dave G. 

on Birdeye

7 months ago

Good riddance! 

Dave G. 

on Birdeye

7 months ago

Way overpriced! 

Judi E. 

on Birdeye

7 months ago

The WORST customer service I have ever had. I purchased a car battery last fall and brought as the car wouldn't start. The store employees were horrible. They said the warranty was violated and that no battery should be left in a car if it wasn't being driven. They had no idea how often it was driven and just assumed it sat all the time. Without thinking, I just purchased another one, as I needed the car to start. They then said the battery shouldn't be left in the car, but on a battery charger. It's 2025. Who does t... read more

Boris Mogilevich (. 

on Birdeye

8 months ago

On May 17, 2025, I purchased two Duracell batteries from the BatterysPlus store located at 1759 NE 163rd St, North Miami Beach, FL 33162. Two months later, one of the batteries failed, showing a voltage of 1.45V. I returned the battery to the store, anticipating a replacement. The store manager, informed me that they would attempt to restore the battery and estimated that it would take 4-5 hours. The following day, after more than 24 hours, I received a call from the store. I went to the store to collect the battery. Althoug... read more

Jennifer A. 

on Birdeye

9 months ago

The bearded gentleman who helped us on a Sunday evening about a half an hour before closing was fantastic. I had stupidly gotten an SD card stuck in the slot were the e-SIM should go. And, he managed to get it out and save the phone! High marks for patience!! This store is a tremendous resource and we’ve received significant help with our cell phones here.