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Bassett Furniture
- Retail
- Concord, NC
About this business
Location details
7830 Lyles Ln NW, Concord, NC, 28027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | Closed | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Cherry Dinette set and marble top china buffet Everryone talks about how good Bassett Furniture Direct is. The chairs I purchased were over $200.00 each. One of the chair's arm has been wobbly since I purchased the set. I've called for assistance and no one will own up to fixing the chair. I've only had the set for approx. 2 years and I spent over $2,000.00 for their products. Their furniture is not as sturdy as it used to be. Make sure you don't purchase their warranty through Guardsman. That extended warranty is horrible. ... read more
Great furniture and lemonade too! We bought our master bedroom furniture from Bassett and have been very pleased with their service and quality. They have a beautiful showroom and offer lemonade and cookies while you shop. We shop here quite often just to browse and see if there is anything we would like to purchase. They are pricey and weve found that we can get their furniture for much cheaper at a store in Hickory, NC, but its great to get ideas here. They also offer in-home consultations and have a computer program to he... read more
Wonderful Love my furniture. I was able to build my sofa from the ground up. I was able to work with a designer during the purchasing process and it made my decisions very easy. Delivery was right on time. Very pleasant experience.
Horrible experiences here. One star is too much for this business. I have had one good experience with this company and it was the day I purchased my living room suite. You will pay TOP dollar for, at most, average furniture and POOR customer service. My sofa, love seat, and chair cushions have split 5 FIVE times in 2.5 years. I am a single man. Could you imagine a family having this poor furniture. The gentleman (contractor) told me the first 3 times the cushions were replaced that Bassett would not pay to have the cushions... read more
Terrible Customer Service I purchased a sofa and loveseat from the Raleigh, NC store in April 2010. I special ordered the furniture so that I could select a different fabric than the one offered on the floor. The sales consultant said I should have the furniture in 30 days. I finally received the furniture in mid July. I really dislike how the sofa looks. Customer service said that I should learn to love it because they would not accept a return for a credit, or offer any kind of deal on different fabric. I've never experien... read more
Poor Customer Service Communication Purchased the West End Bedroom Collection in Nov. 2008 and was told a 4-6 week delivery. 10 weeks later I am trying to tract down where our furniture is and am getting little help from the delivery department and well customer service is impossible to reach and if you leave a message they don't call you back. So week 11 we are told the furniture is in but they can't fill the entire order. There is only one nightstand and b/c the furniture is on clearance the manufacturer is not making anym... read more
CUSTOMER FOR LIFE After wasting my time and money on a interior designer to help me pull together furniture for my new house I went out on my own to take on the task . After spending 20 minuets in Bassett Furniture I was offered a free home consultation with there interior decorator free of charge. Long story short it was THE BEST EXPERIENCE I HAVE EVER HAD IN A FURNITURE STORE. My entire house is full of Bassett furniture and it looks better than anything I have ever seen in any magazine. I would highly recommend to any one... read more
Bassett in Raleigh Stinks! Bassett Furniture Direct in Raleigh does not even rate 1 star. Their customer service is so bad that they won't even answer the phones or return messages left. The store was recently "bought out" by their corp company, who are now left in the lurch to try and fulfill orders that haven't even begun to be manufactured. This is for an order that was PAID IN FULL when ordered on 9/7/10. The local store manager had given false delivery promises, and will not respond as to why. SHOP SOMEWHERE ELSE where ... read more
Manager at Farmingdale sucks!!!! Their furniture is great but their customer service stinks!! Especially at the Farmingdale store. I think the name of the Manager at that store is Penelope...she is horrible. My son's fiance' bought furniture from them and is still waiting for delivery and call the store several times and asked to speak to the Manager. She is never around or if she is she is busy...or pretending to be. I overheard one of the salespersons saying what a terrible Manager she is so I guess I am not the only one w... read more
Frequently asked questions about Bassett Furniture
How is Bassett Furniture rated?
Bassett Furniture has a 4.1 star rating with 97 reviews.
When is Bassett Furniture open?
Bassett Furniture is closed now. It will open at 10:00 a.m.
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