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Bank of the West
- Banks
- Oakley, CA
About this business
Location details
2195 Main St Ste D, Ste D, Oakley, CA, 94561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I thought my longstanding problem had been fixed and removed my previous rating. The rating was based on my not being able to deposit a check using the app, then going all the way to an atm and still not being able to deposit it. So I had to go inside the bank as I often did back in 1975. I explained what happened and was advised to delete the app and re download it. A couple of weeks later, I deleted it, installed it again and got a check to deposit. So it worked. Once. A couple of weeks later, I tried to deposit another on... read more
I haven't been able to make a deposit using the app for months. It continually locks up at "Yes confirm" I went online to try and get help, each time I I clicked open chat, I was logged out. Complete IT ineptitude I never experienced with bank of the west. Update: I went to an ATM to deposit the check. The ATM rejected it. Apparently, I will need to go into the bank as I would have had to do in the 70s.
usually go to BMO Brentwood, today, when I calling Brentwood it was msg after msg and at the end, my calls was disconnected after I input all the correct info,. they "disconnected" my call. so, I called to the BMO Oakley, not only right away a real person (Ms. Nayeli) answered the call, with her helps I was able to scheduled appts as I wanted, she's awesome professional, friendly & helpful too. even I haven't visit this BMO Branch yet, with wonderful telephone experiences i want to say yes, I 100% recommended BMO in Oakley. ... read more
usually go to BMO Brentwood, today, when I calling Brentwood it was msg after msg and at the end, my calls was disconnected after I input all the correct info,. they "disconnected" my call. so, I called to the BMO Oakley, not only right away a real person (Ms. Nayeli) answered the call, with her helps I was able to scheduled appts as I wanted, she's awesome professional, friendly & helpful too. even I haven't visit this BMO Branch yet, with wonderful telephone experiences i want to say yes, I 100% recommended BMO in Oakley.
The only good thing is they kept some of the former (bank of the west) tellers. Thank heaven! Don't even TRY to call their customer service number. It's just a huge line of RUDE, incompetent people who don't help you anyway - & usually hang up on you. And you can't get your account balance over the phone, as was always possible before. We just go into the branch when we have a question. The cust. svc # is worthless!! The website is getting better, but still much harder to use than Bank of the West's was. Just a total fiasco!... read more
Frequently asked questions about Bank of the West
How is Bank of the West rated?
Bank of the West has a 2.6 star rating with 20 reviews.
When is Bank of the West open?
Bank of the West is open now. It will close at 5:00 p.m.
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