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Bank of the West
- Banks
- Oakley, CA
About this business
Bank of the West provides checking, savings, credit cards, mortgages, auto loans, business banking, commercial banking and more. Bank of the West pairs the mobile and online banking capabilities of a world-class global bank with the personal attention of a local bank. Member FDIC. Equal Housing Lender. Visit us at 2195 Main St, Oakley, CA 94561
Location details
2195 Main St Ste D, Ste D, Oakley, CA, 94561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I haven't been able to make a deposit using the app for months. It continually locks up at "Yes confirm" I went online to try and get help, each time I I clicked open chat, I was logged out. Complete IT ineptitude I never experienced with bank of the west. Update: I went to an ATM to deposit the check. The ATM rejected it. Apparently, I will need to go into the bank as I would have had to do in the 70s.
usually go to BMO Brentwood, today, when I calling Brentwood it was msg after msg and at the end, my calls was disconnected after I input all the correct info,. they "disconnected" my call. so, I called to the BMO Oakley, not only right away a real person (Ms. Nayeli) answered the call, with her helps I was able to scheduled appts as I wanted, she's awesome professional, friendly & helpful too. even I haven't visit this BMO Branch yet, with wonderful telephone experiences i want to say yes, I 100% recommended BMO in Oakley. ... read more
usually go to BMO Brentwood, today, when I calling Brentwood it was msg after msg and at the end, my calls was disconnected after I input all the correct info,. they "disconnected" my call. so, I called to the BMO Oakley, not only right away a real person (Ms. Nayeli) answered the call, with her helps I was able to scheduled appts as I wanted, she's awesome professional, friendly & helpful too. even I haven't visit this BMO Branch yet, with wonderful telephone experiences i want to say yes, I 100% recommended BMO in Oakley.
The only good thing is they kept some of the former (bank of the west) tellers. Thank heaven! Don't even TRY to call their customer service number. It's just a huge line of RUDE, incompetent people who don't help you anyway - & usually hang up on you. And you can't get your account balance over the phone, as was always possible before. We just go into the branch when we have a question. The cust. svc # is worthless!! The website is getting better, but still much harder to use than Bank of the West's was. Just a total fiasco!... read more
Sorry to have to give that score... But after spending 2 hours on the phone with support only to come away with one thing resolved I'm seriously thinking of closing the account I just opened today. Gina at the branch was wonderful.... The rest is a nightmare. My one solid beef with the branch is... The process took a long time... They were having printing problems (no biggie) so it took 45 minutes at least. I'm a disabled senior citizen that has to take meds that cause frequent #1 breaks. So... At half an hour I'm asking but... read more
Frequently asked questions about Bank of the West
How is Bank of the West rated?
Bank of the West has a 2.7 star rating with 19 reviews.
When is Bank of the West open?
Bank of the West is closed now. It will open on Monday at 9:00 a.m.
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