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Bank of the West
- Banks
- Sandy City, UT
About this business
Location details
140 W 9000 S, Sandy City, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've never had a worse banking experience. The day after I applied for an account online, their fraud department called me and had frozen the account. I also received an email that I had to take government issued photo ID, Social Security card, and a piece of mail confirming my address to my local branch. The next day I visited the closest branch and provided all documentation. They told me in 1-5 business days I would be contacted and the account would be unfrozen. After six more days I called customer service to see if the... read more
The Sandy branch of BMO Bank is AMAZING! Their staff (Nicole and Isaiah) were so friendly, knowledgeable, and helpful. They were flexible in helping me with my banking needs. I had an unfortunate situation with another bank (check didn't clear due to a complicated situation) and they were trying to close my account. To stop this process, I needed a custom letter from BMO bank to be faxed to my other Bank. Nicole quickly understood what was happening and helped me resolve the issue. I've since worked with them on multiple oth... read more
I've had this bank for 2 years now, since moving to BMO they've outsourced their call centers. The reps are rude, unhelpful and racist and it's disgusting. I will be closing down all my accounts this Friday. VERY ashamed of you for supporting such bad customer service. Rep I spoke to was Wei and Maria, between the two of them giggling on the phone talking about 'messing with the dumb american' Simply disgusting.
I still can't rate this bank well. I can't make the payment online, I can't get help for that.
Frequently asked questions about Bank of the West
How is Bank of the West rated?
Bank of the West has a 2.4 star rating with 49 reviews.
When is Bank of the West open?
Bank of the West is closed now. It will open tomorrow at 9:00 a.m.
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