Bank of America Financial Center

Frank Caeg 

on Google

3 weeks ago

Title: Bank of America Treats Loyal Customers Like Garbage – Fraud Victims Beware Review Body: After 28 years as a loyal Bank of America customer, I’ve learned they don’t care if you’re defrauded. I had a clear fraudulent charge on my credit card. Instead of protecting me, BoA repeatedly denied my claim 3 times, using the same copy-pasted “proof” each time. No real investigation. No attempt to review evidence. Nothing. What’s worse? They flat-out lied to my face. I worked with a Branch Manager who spoke directly with their f... read more

Florence F 

on Google

a month ago

My mother and I visited Bank of America to resolve a simple issue changing the PIN on her card. Upon finishing with the teller, we were directed to sit near the cubicles to wait for assistance. We were never informed that an appointment was necessary. The teller even informed a representative across the way that we were there to change a PIN, giving us every reason to believe we were being helped next. Shortly after, an African-American woman who I assume was the branch manager approached us. When we explained we were waitin... read more

Haindavi Reddy 

on Google

2 months ago

This Bank of America location somerset is the worst location ever i saw, here the people are not ready to help you out at all, for everything they say is you can do it thru online or mobile banking app. If we know the process to do-we can do it online banking but if we don’t able to do then we come to financial center to get some help from someone. They made my father wait for 35 mins who is 60 years old and refused to help in Bank of America financial center. Later the manger Claudia Alexander said they are short on staff a... read more

Maya Makwana 

on Google

3 months ago

very helpful and pleasant experience -