This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Bank of America Financial Center
- Banks
- Newtown, CT
About this business
Location details
6 Queen St, Newtown, CT, 06470, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I want to recognize the outstanding service I received from Kisha Burke, a Customer Service Representative at the Bank of America branch in Newtown, CT. I have been managing my late mother’s estate, and a pension issue arose where the pension company insisted funds had been deposited into her account, but I had never received them. Kisha went above and beyond to help me. She did a significant amount of research and digging to trace the history of the account activity, and she was able to provide the clear documentation I nee... read more
The customer service person/greeter is always great, but if that person isn’t available, don’t bother asking one of the tellers for anything more than help with a deposit or withdrawal. I had an issue with a new ATM card that never arrived and the teller was unhelpful and rude. I just left and dealt with it myself online.
The last time I used this bank they totally messed up an appointment that I had scheduled for weeks wasting my time entirely. Not to mention 85 percent of the time their ATM machine is either not accepting deposits or not giving cash. Well today I had a little more of my time wasted when I drove all the way there this Saturday and it was closed at 11 o clock in the morning. This banks been opened until 12 on Saturdays for years. Ridiculous! Might as well just shut it down at this point as it gets worse every year.
I booked an appointment through the online app and then met with a representative named Jim today at this Newtown location who was extremely professional and helpful. I appreciated his cheerfulness, efficiency and thoroughness. The personnel and quality of service at this branch has always been top notch.
Kisha Burke and Terrell helped me and my mom with kindness and professionalism. They are a great team together.
Frequently asked questions about Bank of America Financial Center
How is Bank of America Financial Center rated?
Bank of America Financial Center has a 3.5 star rating with 29 reviews.
When is Bank of America Financial Center open?
Bank of America Financial Center is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com