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12994 SE Kent-Kangley Rd, Kent, WA, 98030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have had a Bank of America account since 2001. I moved to Kent in 2017, and generally, have been able to undertake most of my banking needs via the phone app, online and ATM. However, when I do need counter services, this is the nearest branch. The customer service is not up to expectations and to the mark. 1. There is no sense of delight among the bank staff that they are happy to meet and serve you. You sense their attitude that they are just there to do a job, not to go the extra mile or smile. 2. Recently in May 2026, ... read more
Thank you Jake Bui for a wonderful customer service. Keep up with good attitude and work ethics.
Belinda, the manager, went out of her way to assist me with my unique situation. I highly recommend working with her over any other local BOA branch - I had a terrible experience at the Maple Valley branch.
“I am a customer of Bank of America, and I had the pleasure of working with Vijay L. Jani. She was exceptional—so professional, attentive, and kind. She made everything seamless and went out of her way to help me. I highly recommend her—she’s an absolute asset to the bank!”
Bank of America Financial Center has a 2.9 star rating with 45 reviews.
Bank of America Financial Center is closed now. It will open at 10:00 a.m.
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