Bank of America Financial Center

Denise Ceja 

on Google

10 months ago

Out of pure desperation, I decided to give this branch another try and was even more frustrated than the last time. One woman who works there seems to be extremely limited in her abilities regarding customer service. All she does is offer to make an appointment, which is never within a timely fashion. The other employee who I have found to be helpful , is somehow always tied up helping some angry boomer who doesn’t understand how to use the website on their phone. I’m never coming back to this branch again , unless I want to... read more

Denise Ceja 

on Google

11 months ago

This branch has a few helpful and kind employees but the hours are so limited. Also, when I told the one employee I spoke with that after much difficulty with BofA, I was probably going to close all of my accounts, she got defensive and said “I’m just an employee, I go by the rules” which made me sad. I understand what she meant, because I’ve worked customer service, but it felt like she was just washing her hands of a bad thing. It’s no employees fault that the corporation fails. Big banks are bad for all involved. 

C HEART 

on Google

11 months ago

THIS IS A HORRIBLE INSTITUTION WHO ROBBED ME!!!!! In MAY 2025 I drove all the way from Taos to close my bank account. They said they couldn’t cut me a check with my remaining balance so they made me call the bank and wait for an hour to have them say they were going to send me a check. The check never came and they told me when I called multiple times afterwards that they actually were not able to cut me a check over the phone. It is now mid-September and BOFA STILL HAS MY MONEY!!!