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Bank of America Financial Center
- Banks
- Newton, MA
About this business
Welcome to Bank of America in Newton, MA, home to a variety of your financial needs including checking and savings accounts, online banking, mobile and text banking, student banking and credit cards. You have full access to your Bank of America accounts at any of our more than 5,000 banking centers nationwide. When you visit our financial centers, our knowledgeable associates and welcoming environment will make you feel at home.Easy access for everyone: Handicap accessible parking spaces, Handicap accessible restrooms and Br... read more
Location details
235 Needham St, Newton, MA, 02464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I visited this office today, and as always, I had a great experience as a customer with Shanelle. She is always friendly and looking forward to assisting customers with a smile and a good attitude
Update on November 3, 2023 - I needed some banking today and I knew if I come to this particular branch, I would be assisted at the highest level because of the manager Shanelle Miller. I walked in and she looked at me and smiled. Not only she assisted me today, but she made me reassured that the service this branch offers is consistent. This branch is my first choice to come when I need banking. Original review on September 1, 2023 - I was assisted today by Shanelle Miller, a Financial Center Manager Officer. She welcomed m... read more
If you had a bad interaction, then more than likely you are the cause and not the bank. This particular financial center Bank of America is absolutely wonderful in regards to respecting each customer. Clearly every employee is competent, and is extremely professional in all aspects of their jobs. I am one to call out nonsense when I see it and let the rest of us know. However with Bank of America at first skeptical, now I see the institution as being one of the best in the country.
Totally incompetent branch. I have a checking account and wanted to convert New Zealand Dollars to be deposited into my account. After patiently waiting in line, the teller acted like he had never done a simple currency conversion before. Then a banker came over and couldn't figure out how to do it on her computer and gave up saying "sorry go to another branch." At the Newtonville branch the teller took care of it in 5 minutes so I know this was insanity.
Horrible customer service. Thought I would give BOA a try to have something notarized and open a business account. Nope. Their customer service is just as lousy as I remember from years ago. I had an appt with a notary today at 12:30pm and I waiting until 1 pm. There were initially 3 of us waiting. The notary asked another woman if she had an appt and when she said no, she helped the gentleman that apparently did. After about 20 minutes, another representative came out of her office and without even looking at me, took the w... read more
Frequently asked questions about Bank of America Financial Center
How is Bank of America Financial Center rated?
Bank of America Financial Center has a 3.1 star rating with 20 reviews.
When is Bank of America Financial Center open?
Bank of America Financial Center is open now. It will close at 4:00 p.m.
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