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Bank Five
- Banks
- Fall River, MA
About this business
Location details
79 N Main St, Fall River, MA, 02720, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I do not recommend applying for any kind of loan through this bank or doing business with them at all. Their website clearly says they offer solar panel installation loans and they are on the EnergySage website list of lenders so I applied online. They did a hard pull of my credit and then called me to say that they don't offer solar loans anymore. I asked if they would remove the inquiry from my credit report and they said no. I will tell everyone I know to never do business with this bank. My FICO scores are 820+ with AGI ... read more
Business response:
Hi ********, Were sorry to hear about your frustration with BankFive. At this time, we only offer Commercial Solar Loans as described on our website. I understand our EVP- Director of Residential and Consumer Lending spoke with you to learn more about your experience and discuss the options for having the credit inquiry removed. We apologize for the confusion stemming from EnergySage. Although it does not make up for your frustration,please know we have requested to be removed from their website as it is not an adequate des... read more
I've been using BankFive for several years. It was a good bank until about a month ago when I attempted to move $6000 to an external account. The transfer was declined (without an explanation) and at that point the money was "missing in action" - it never landed in the target account and it also wasn't credited back to the BankFive account. It took 3-4 weeks for me to get my money back (June 21 => July 15) during which I called BankFive support multiple times and spent hours on the phone trying to chase back my money. It als... read more
Business response:
Hi Shahaf,We apologize for the service failure you experienced and appreciate your patience with us while we worked through the issue. We want to grow from our mistakes, and appreciate the feedback you have provided. We have been educated on the new process for getting returns back from our vendor, as there was a process change that we were not made aware of. This is not an excuse, or an acceptable way for you to have been treated while trying to recover your funds. Weve addressed internally the communication gaps you experi... read more
I've been using BankFive for several years. It was a good bank until about a month ago when I attempted to move $6000 to an external account. The transfer was declined (without an explanation) and at that point the money was "missing in action" - it never landed in the target account and it also wasn't credited back to the BankFive account. It took 3-4 weeks for me to get my money back (June 21 => July 15) during which I called BankFive support multiple times and spent hours on the phone trying to chase back my money. It als... read more
Business response:
Hi Shahaf,We apologize for the service failure you experienced and appreciate your patience with us while we worked through the issue. We want to grow from our mistakes, and appreciate the feedback you have provided. We have been educated on the new process for getting returns back from our vendor, as there was a process change that we were not made aware of. This is not an excuse, or an acceptable way for you to have been treated while trying to recover your funds. Weve addressed internally the communication gaps you experi... read more
Bank is great. I have many pleasurable experiences with them. I had move my banking services to another bank for personal reasons, but I maintain my account at Bank5 just in case I ever need to go back. Give these guys a try if this is your first time in online banking!
Frequently asked questions about Bank Five
How is Bank Five rated?
Bank Five has a 2.3 star rating with 4 reviews.
When is Bank Five open?
Bank Five is closed now. It will open tomorrow at 9:00 a.m.
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