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Bank First
- Finance
- Hawthorn East, VIC
About this business
Location details
117 Camberwell Rd, Hawthorn East, VIC, 3123, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 4:00 p.m. | |
| Tue | 9:30 a.m. to 4:00 p.m. | |
| Wed | 9:30 a.m. to 4:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customer service, refuses to confirm details after being fully identified. Unable to fulfill request there and then need to send a form to someone else to check. Also refused to honor their home loan feature that was presented upon signing. Gone down hill in the last 6 years.
What an appalling and disgusting level of customer service! All our staff are dealing with other clients!!!! To be confronted with incorrect recorded messages , stating, ‘… we will be with you in 10 minutes mins…’ , to, ‘ … we will get a representative to contact you in three hours , and then , in three days!’. What an absolute joke! With respect, get management to hire more staff! I genuinely feel for staff! 9/6/26 I repeat my criticism, as above.... I have been on the 'wait' phone for 30 plus mins. You people are hopeless!
Super helpful when I went to report suspicious activity on my account. Lovely staff and speedy service.
I decided to look at the reviews and was very surprised to see so many poor reviews. I have been with Bank first for over 30 years and have always received great service. However, I do agree the phone customer service wait time is very long. Hence I will ask for a call back which usually happens on the same day and within a few hours. I haven't been in the bank for a few years but when I was the staff were all great. Bank First - Please lift your game and do not become like all those big banks which treat your like a number!... read more
Frequently asked questions about Bank First
How is Bank First rated?
Bank First has a 2.9 star rating with 65 reviews.
When is Bank First open?
Bank First is closed now. It will open at 9:30 a.m.
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