This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Bank First
- Finance
- Hawthorn East, VIC
About this business
Location details
117 Camberwell Rd, Hawthorn East, VIC, 3123, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 4:00 p.m. | |
| Tue | 9:30 a.m. to 4:00 p.m. | |
| Wed | 9:30 a.m. to 4:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their actual banking services are fine. However I’ve tried three times to contact customer service and I’ve had no follow up.
What an appalling and disgusting level of customer service! All our staff are dealing with other clients!!!! To be confronted with incorrect recorded messages , stating, ‘… we will be with you in 10 minutes mins…’ , to, ‘ … we will get a representative to contact you in three hours , and then , in three days!’. What an absolute joke! With respect, get management to hire more staff! I genuinely feel for staff!
Shout out to the girls on the front desk especially Lily. They are patient and willing to help. There are downsides- have to show a physical driver’s license as they can’t use the one on the app, and there is a limit on how much you can withdraw without notifying them earlier. Don’t blame the staff- it’s the banking system
can’t wait to leave this terrible bank when they finally put the check i cashed in my account after waiting 800 business days.
Long time customer , long time on the phone, patience waining with Bank First
Frequently asked questions about Bank First
How is Bank First rated?
Bank First has a 2.8 star rating with 56 reviews.
When is Bank First open?
Bank First is closed now. It will open tomorrow at 9:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com