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Bandit E-Bikes - Bicycle Service and Repairs
- Retail
- Santa Monica, CA
About this business
Location details
930c Broadway, Santa Monica, CA, 90401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This company has horrible customer service, won't response to warranty claims, and if they do return an email or phone call, it's days or weeks later. Don't buy from them. I've nothing but electrical issue problems with my bike. Even though I now know what they are, they're not worth risking your money with this company.
Worst customer service in my lifetime. Ordered (2) X-Trail Pros on Dec 1st 2025. Received the first one on Dec 23rd, 2025. Never received the second bike and neither battery on the first bike was ever able to charge. Been waiting on a resolution for over (6) weeks. Pathetic customer service. Non existent really. Spent over $5000 (with tax) and rode for 2 days. BUYER BEWARE.
If I could give 0 stars I would, customer service is non existent, you'll get a reply from e-mail but nothing will ever happen, been trying for 4 months now to get a replacement turn signal, physical location is closed and the responses of "the store will help you shortly" are mildly amusing since it's literally closed.
I submitted my warranty on June 2025. It is Jan. 21 and have not heard anything back from them. Pls do not buy their product, they are a shitty company who is just scamming
Joke of a company don’t waist your time or money. I wish I woulda never bought my bike through them. Can’t get any response from calls or emails.
Frequently asked questions about Bandit E-Bikes - Bicycle Service and Repairs
How is Bandit E-Bikes - Bicycle Service and Repairs rated?
Bandit E-Bikes - Bicycle Service and Repairs has a 2.2 star rating with 48 reviews.
When is Bandit E-Bikes - Bicycle Service and Repairs open?
Bandit E-Bikes - Bicycle Service and Repairs is closed now. It will open tomorrow at 10:00 a.m.
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