Alexander A. on BirdEye
2 years ago
07/24/2019, 10:31 AM
I’ll update my review if Bancroft provides a satisfactory response to my security deposit dispute, which I am posting here publicly for current and future tenants to review to decide for themselves whether they should rent from Bancroft.
Our original security deposit was for $1,050. Nearly $800 of that was taken in spurious charges.
1. $360 charge to repair, replace, and install blinds, which came original to the home when it was built in 22 years ago in 1997 and are the vertical type that were popular two decades ago. They were in disrepair when we moved in, and, when we moved out, they were left in a comparable condition—tattered, some broken, and still as hideous and impractical as they were over 20 years ago. Who knows how many tenants and hours of hot Arizona sun have worn and tattered them over the years, but we ended up footing the bill because the home owner put the house up for sale when we moved out.
2. $276 charge for paint supplies and painting of interior. This is perhaps the most ridiculous of the charges and shows what little attention and care Bancroft gives to proper documentation. Our home suffered from multiple roof leaks while we lived there, one of which resulted in black mold growth in a bedroom. Bancroft’s hired contractor cleaned and repaired the damage, replaced the drywall, and re-spackled, but he failed to re-paint the wall. Since we were moving within a couple months anyway, we didn’t say anything, (incorrectly) assuming that Bancroft had documented this and that they would paint anyway. When speaking with Stirling Bancroft, this wall was mentioned as part of the reason for the charge, even though it was due to, again, their own negligence and poor accounting.
3. $130 charge to replace the screw from a knob on the stove hood that operates the stove fan in the kitchen. This stove hood, as with everything else in the house, is original to the home from over 22 years ago, and we had to foot the bill for a screw that popped loose on a knob while we were tenants. We were charged for normal wear and tear on the home and had to foot the bill to prep the house for the market.
4. $7 charge to replace light switch plates. Another charge that shows how poorly Bancroft manages their properties and documentation. The light switch plates we are being charged for are shown in the images for the home currently on Zillow, which are the same ones that were posted before we moved in. In other words, there were some hideous face plates when we moved in, and we didn’t complain, and we had to foot the bill.
When I spoke with Stirling Bancroft regarding these charges, he stated that Bancroft had no record of our move in report. Why? Because Bancroft, either by negligence or by design, misplaces documentation. It turns out we had emailed it to them shortly after we moved in, which we have a record of, as well (and had received verbal confirmation of by one of their front office staff). In typical Bancroft fashion, every time I call to speak with a Bancroft regarding the charges, I am told that none of them are in and that they don’t know when they’ll be able to call me back. This is their modus operandi, by the way—deny that anyone with any responsibility is ever present and hope that the customer or complaint eventually gives up or disappears. It’s a disgraceful way to operate a business, and I hope that no one will fall victim to their practices in the future.
In all fairness, Stirling, after our rather heated phone conversation, agreed to refund all charges but the one for the blinds, and he said he would call me back by the end of last week for a final word on the blinds and when we can expect our refund. I’ve since called twice, and, each time, Stirling happened to be “out of office.” Glenn Bancroft, Grayson Bancroft, Stirling Bancroft, and Linda, the office manager, and Erica, the receptionist, are all complicit, and they should all be ashamed of their business practices. Tucson deserves better.