Ballard Care and Rehabilitation Center

Pamela T. 

on Birdeye

2 years ago

My mother was in the memory care unit at the Village at Northrise; we knew from the start we would need to be with her daily to ensure good care (there were a few good caregivers). These are first hand observations: short staffed, staff always on their phones, engagement activities limited to non existant on weekends, residents were neglected and left on their own, facility dirty and neglected. You do not get what they advertise and certainly not what you pay for. This facility may have once had a stellar reputation but I... read more

charles r. 

on Birdeye

3 years ago

this nursing home doe,s not cook the pasta all the way, it is half cooked, they say that is how it is to be cooked, the same with the rice. the room,s are nice and cleaned every day, the activate people love making loud noise,s such as there is a radio near the activate room that has to be on all day and night ,they will not turn it off after 8pm,they say a resident is listing to it but nobody is there. the staff just like,s to make alot of noise .the same with the tv in the activate room .other wise then that it is nice ... read more

Marcia B. 

on Birdeye

3 years ago

*FIANCE' DIED* *HILLSIDE JUST WANTS TO HAVE PATIENTS LAY THERE AND ROT AND COLLECT THEIR MEDICAL INSURANCE MONEY!!* Irene Waldron-Head of Genesis nursing homes, Ruth Graziano-Exec. Dir., Sarah Boone-Mktg. Dir., Nichelle Eggleston-S.W. Don Blustein & Carol Adomaitis-So-called Investigators & Amanda, Barbara Plummer-nurses are totally corrupt individuals! Hillside changed their name to Complete Care because of the terrible reviews on Google and other sites. Do not allow your loved ones to become a resident of terror, trauma, ... read more

Heritage Shores Newsletter H. 

on Birdeye

4 years ago

Lisa Richards is outstanding! Lisa is professional, customer focused, with a genuine kindness. Her years of experience and positive attitude make Lofland Park #1. Lisa's focus on in-house and community relations is what sets her apart from others. Lisa is always willing to lend a hand and recreate the wheel if needed. Thanks you Lisa for all you contribute to this organization.  

Denise L. 

on Birdeye

4 years ago

Horrible place to stay. The food is inedible, disgusting. They did nothing to manage my type 1 diabetes, no ADA diet like my doctor ordered. My room was only cleaned one time in a week. I have a non weightbearing broken leg, the PT woman, Joanne is a control freak who does not listen to anything. The younger occupational therapist is clueless, she put my leg brace on wrong. They did NOTHING for me. I kept asking to try crutches, no luck. Joanne kept insisting I see a doctor in Westerly RI who I hate...again, they don't liste... read more

CrazyKids T. 

on Birdeye

5 years ago

I stayed at the Ballard Center to recover from a fall. I was placed in a room with another patient who was morbidly obese and listened to the TV 24/7. The room we were in wasn't even a double room.I did my exercises and began walking again and maintaining my balance. One day I was eating my lunch from a tray on the side of my bed. Something hit my tray and I ended up falling to the floor. (I think I was hit by a container holding a new lift for my roommate.) I was sent to the hospital.They x-rayed my head only. I returned t... read more