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Bagley Family Dentistry

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5.0
344 reviews
|General Dentistry|Greensboro, NC 27410

2729 Horse Pen Creek Rd #103, Ste 103, Greensboro, NC 27410

(336) 854-5850

https://www.bagleyfamilydentistry.com/

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About

Specialties At Bagley Family Dentistry, we take pride in providing our patients with the kind of care that promotes good dental health. Where Family Is Our Middle Name. Nothing builds self-confidence like a beautiful smile. And at Bagley Family Dentistry, we take pride in providing our patients with the kind of excellent dental care that beautifies smiles and promotes good dental health. Our friendly and professional staff, headed by Dr. Thomas J. Bagley DDS, is committed to making your visits with us as comfortable and convenient as possible, all while helping you learn how to care for your teeth in the best way to ensure that they'll give you something to smile about. To request an appoint

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Kristin-Greg Stewart on Facebook

10 months ago

09/03/2020, 17:42 PM
First of all, I've always taken really good care of my teeth and have not had a cavity in my adult teeth to date. I visited Bagley Family Dentistry last August for a 6 month x-ray/check up/cleaning and was told after the x-rays that I not only had 2 cavities but one cavity that was in the dentin (2nd) layer of my tooth and that it should be filled right away. I was also told during the periodontal exam that I had several concerning areas along my gum line that indicated the start of periodontal disease and that this may need further treatment as well. Needless to say, I was disappointed but I had scheduled an appointment to get the cavities filled upon my departure. However, the more I thought about it, the more I started to question if this really made sense. I got in contact with my prior dentist that I definitely trusted (we had relocated to Greensboro or I wouldn't have left his practice) and asked him to look at my x-rays from my previous 6 month check up to see if he had missed any indication that a cavity had started to form, considering that the decay process of a tooth is gradual and certainly doesn't happen overnight. He assured me that he saw nothing on my previous x-rays and did not believe that I had cavities. Fast forward a year later (thanks to covid interfering with my should be spring check up) and after visiting another dental practice in Greensboro, lo and behold my x-rays taken a year later showed that I did not have any cavities in my mouth. Upon the periodontal exam, I was also told that my gum tissue was great and I had no problems or signs of periodontal disease. Not only did this happen to me, but my husband was told during his visit at Bagley Family Dentistry that he had 4 cavities with no explanation or discussion of the cavities. Then upon reviewing an insurance paper handed to him for the cost of filling the cavities, he noticed that it had 6 cavities/fillings listed. Upon questioning it with Dr.Davis, the response he got was just that yes, he had 6 cavities that needed to be filled. No explanation again or discussion as to why there were suddenly 2 additional cavities that needed to be filled. My husband also visited another dental practice in Greensboro where yet again it was confirmed that he only had 3 cavities, not 4 and not 6. Dental patient beware.
Business Response:

I am sorry to hear that you were dissatisfied with your experience. Obviously, different doctors with different equipment may perceive situations differently, for a number of reasons. I can only speak to our procedures and protocols, but during our routine exams we use a variety of techniques to diagnose disease in the mouth. We utilize X-rays, which have long been a standard tool for detecting decay. However, we also utilize ultraviolet cameras, traditional intra-oral cameras, and visual examination (aided by magnification and bright illumination). The combination of these efforts allows us to provide the best diagnosis possible to help our patients who are suffering from decay and disease, but also to help them prevent or avoid future discomfort by identifying problem areas before they become catastrophic. It certainly sounds as though we could have done a better job explaining our findings and why we prescribed a particular course of treatment. I am glad you were able to reach out to your previous dentist and felt comfortable in doing so. Thank you for reminding us that well-informed patients are always able to make better decisions, and we will strive to improve our communication skills to bring them on par with our diagnostic skills. Please know that you are welcome to reach out to me for further explanation or if you would like to discuss specifics of your case. Sincerely, Dr. Thomas Bagley Bagley Family Dentistry

Khristina Toledo on Facebook

a year ago

04/21/2020, 05:38 AM
My husband went to see Dr. Bagley after neglecting to see a dentist for several years. He was nervous about price, language barriers and a potentially painful experience. A bilingual receptionist helped him navigate his appointment for what ended up being a routine cleaning (at a very reasonable price.) Very good experience, will recommend!
Emily Lewis on Facebook

a year ago

03/31/2020, 03:35 AM
I highly recommend this practice. I had a tooth break and they saw me immediately, even though there hours have changed because of the coronavirus.
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Giuseppe Ripolino on Facebook

a year ago

02/21/2020, 00:02 AM
The Doctors and Staff here are Superstars. From the moment you walk in you are treated like a VIP!
Miranda Kempton on Facebook

2 years ago

09/04/2019, 06:45 AM
today was my first time with Bagley Family Dentistry and let me tell you they are AMAZING! I HIGHLY recommend them and Dr. Davis was so thorough and I am impressed. I have never minded going to the dentist and I have had about 6 different ones until now!! my family lives in Walkertown which is 30 minutes away and the drive is well worth it!! all the staff there are so friendly and pleasant!!
Regina Covington on Facebook

2 years ago

06/12/2019, 04:24 AM
Great Dentist, wonderful staff!!!!!!!
Joy Nunn Sigmon on Facebook

2 years ago

03/25/2019, 13:49 PM
Coming to Dr Bagley’s office is so easy. Great staff - warm and friendly. So glad he is my dentist.
April Holt on Facebook

2 years ago

01/14/2019, 00:07 AM
Amazing staff! Dr. Bagley does everything to keep everyone comfortable and improve smiles!
Steve Nickowski on Facebook

3 years ago

11/05/2018, 00:02 AM
Today was my first time to this dentist and WOW what an awesome experience my friend John Chambers told me about this place I am really happy I went here and we discussed the options that I have and all the work can be done right there even better yet thanks
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