AVR Van Rental - Houston Hobby

Sergio Letelier 

on Google

7 months ago

A pity there is no ZERO star rating! Worse experience ever. Rented a van several months in advance for them to cancel a few days before pick up because they had “no availability”. The basics of business are being insulted here. If you propose a service, you have to deliver. DO NOT WASTE YOUR MONEY WITH THIS UNRELIABLE COMPANY! 

Christopher Lee 

on Google

10 months ago

DO NOT RENT WITH THIS COMPANY! We had a school trip planned and we're renting a van from AVR to be picked up on a Saturday morning. We called to confirm and spoke with corporate on Friday the day before to ensure everything was good to go. They assured us it was, our credit card was charged. Saturday morning at 8:14 an email was sent saying that our reservation has been cancelled. A call to corporate and they inform us that they had no vans available. Then, a man yells at me on the phone saying we have to have a signed contr... read more

Daniel Cadiente 

on Google

11 months ago

They do not respond either call or email. They charge the full amount right away as soon as you book. I made sure to dispute the charges. Beware. 

Robin A 

on Google

11 months ago

They charged us a 2 day rental and they were unwilling to correct it to the original day. A/C was not working properly for traveling senior citizens The vehicle was not clean and had a lot of damage Windshield reservoir was not functioning or not filled Unable to contact a live person I will never use or refer this service again Good concept but poor execution