Avis Car Rental

Olga Bruce 

on Google

a month ago

Awful experience with Avis I booked a car days in advance and kept receiving confirmations. On pickup day, they confirmed by phone that my car was ready for 4 PM. But when I arrived, the owner, Victor, — clearly irritated — said there were no cars and he had canceled 15 reservations that day. He knew all day my car wouldn’t be available but waited until I showed up to tell me. I didn’t get a cancellation email until after 5 PM. No help from customer service either. Completely unprofessional and disrespectful. Update (1 month... read more

jangala vishnu 

on Google

a month ago

I have been a loyal Avis customer for over three years, and I’ve always appreciated the quality of service—until today. I had a confirmed reservation at this location, and my experience was extremely disappointing and hurtful. Upon arrival, the manager informed us that the location was full and could not honor our reservation. This alone was frustrating, but what was even more troubling was the rude and disrespectful attitude displayed during the interaction. The tone and behavior I experienced bordered on discriminatory, an... read more

Olga Bruce 

on Google

2 months ago

Awful experience with Avis I booked a car days in advance and kept receiving confirmations. On pickup day, they confirmed by phone that my car was ready for 4 PM. But when I arrived, the owner, Victor, — clearly irritated — said there were no cars and he had canceled 15 reservations that day. He knew all day my car wouldn’t be available but waited until I showed up to tell me. I didn’t get a cancellation email until after 5 PM. No help from customer service either. Completely unprofessional and disrespectful.