Avis Car Rental

Pauline Singleton 

on Google

a month ago

BE AWARE OF THIS FRANCHISE LOCATION! After receiving my receipt there was a charge for an extra day and insurance that I did not authorize. Had a long drawn out process from customer service to receive a refund. They will also tell you they have the vehicle you reserve, and when you arrive they don’t. Had me driving a boat around town. Never again! 

Aye Jai 

on Google

2 months ago

IF I could give it a ZERO i would, Terrible customer service. The agent on duty trying his hardest to find a way to not rent to me, I was bringing there to close out the old contract and open up a new one, but instead of doing that, he began berating me and trying to chastise me like I was some kid, and when I asked for his name so that could bring the matter to corporate he FLAT out refused. When I went back about a week or so later to would speak with his manager he told me that manager was never around and so I asked for ... read more

juao910 

on Google

2 months ago

I prepaid for a car, and once I was there, my car was not available. No other cars were available or offered at that location or nearby. No assistance was offered to search for other cars or get a cancelation. It is absolutely intolerable. I'm still waiting on a refund after 2 weeks. Avoid this scam. 

Nicole M 

on Google

2 months ago

Terrible customer service. There’s an enterprise next door- absolutely go there instead of using this budget/avis. It’s almost like the only 3 cars they have at this location they don’t want to rent out. I have rented with this location in the past and was able to no problem but the car had not been cleaned at all(which I didn’t complain and just cleaned out myself)- this time I followed same process and somehow had the agent on duty trying his hardest to not rent out a car I had a reservation for- maybe because it was an ho... read more

Kaleena Raquel Jones 

on Google

4 months ago

DEFINITELY REPORTING THIS TO THE BBB!!!WORSE CUSTOMER SERVICE ***EVER***!! Let’s start at the beginning: May 31 I made several attempts to secure a reservation. The first 2 cards I tried wasn’t an acceptable form of payment. I decided to try my Chime credit card, which was ALSO rejected, HOWEVER, the money in my account was deducted & I never received an order confirmation OR reservation number. I had to call customer service a total of FIVE TIMES before the issue was resolved. The 1st representative told me each of my cards... read more