Avis Car Rental

Angie 

on Google

6 months ago

Having a rental drop-off location at the hotel is quite convenient; however, the hours are listed as closing at 4 PM, while the representative, Ali, actually closes it at 1 PM. I returned my rental at 1:19 PM, which was two hours before the scheduled drop-off time of 3 PM, but Ali chose to charge me for an extra day. When I reached out to the location, ALI SAID that any keys left in the drop box after 1 PM incur an additional day fee, and advised me to contact corporate if I had an issue, since she wasn’t resolving any. WILL... read more

Alan Boehm 

on Google

a year ago

I recently discovered there is an Avis/Budget rental office within the Holiday Inn. I only rent from Avis and previously traveled to National airport to rent for work and personal use. No airport fees at this location and one-on-one interaction with friendly staff. It is a great experience and I cannot say enough in recommending this location. I only wish I would have found out years ago. If you are a tourist or a local and need a rental in the Springfield, VA, area, this is the place to go. 

Theresa Talavera 

on Google

a year ago

Maybe this is not just Avis and all rental car companies have gone the route of poor customer service, but this was disappointing. The van we picked up had not been cleaned and besides it needing to be vacuumed, low coolant and low wiper fluid lights were on when we got it. In addition, we found a previous renter’s wallet in the van halfway through our trip, and could not report it bc despite multiple calls we could never get a human on the line. (They told us their phone system was down, but seriously, for multiple days?!) ... read more