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1805 E Sky Harbor Cir S, Phoenix, AZ, 85034, United States
Get directionsThe Avis line to get a car at the PHX airport is insanely long, and there are just 2 people behind the counter helping people. The line is moving at a snail’s pace. I see other gentlemen behind the desk, but they’re on their phones, they’re not assisting customers. They’re playing hard rock on the speakers above us. Is this so they can amp up everyone’s irritability? My God, what is going on here?
The car rental experience was frustrating due to a long wait, which made the process feel unnecessarily lengthy. the vehicle itself was less than satisfactory.
Leon, H @avis was brilliant. Our rental didn't suit us so we returned the next day to see if we could get a more suitable vehicle. It was really busy and there was a long queue but Leon spent the time to help us and find us a new vehicle. This man went above and beyond to help us. Thank you Leon!
If I could give ZERO stars I would. Arrived at Phoenix airport. We got the car and stopped to eat - flat tire. No spare. Avis had a tow company w ETA 3 hours. They asked how many passengers and we said 2. Thankfully we called the tow company bc they said they don’t take passengers so we would have been stuck. Did Avis offer to deliver another car? NO. we had to Uber back to the airport 39 minutes to get another car. This is a gross display of complete disregard or care for the customer. DO NOT RECOMMEND. I will not only ever... read more
Avis Car Rental has a 2.9 star rating with 4,741 reviews.
Avis Car Rental is open now. It is open 24/7.
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