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Avis Car Rental
- Transportation Services
- San Rafael, CA
About this business
Location details
1305 Francisco Blvd E, San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Very smooth process, great car, and Avis staff went above and beyond, upgrading us and helping us adjust our reservation to meet our needs.
Normally i like the avis prefered service but i guess every rule has it's exception. This visit got us into a car that was dirty and has little damages that was not disclosed before but the sales person wanted me to sing the form stating that the car shows no damages before going out and seeing it. Also, we were told, that there were few gas stations on route to SFO so we should buy into their fuel option. Luckily we didn't. Conclusion: normally Avis is great for me, not so much for this experience.
Rob exceeded all expectations while assisting me on my trip. His dedication to customer satisfaction was remarkable, and I’m incredibly grateful for his help
Agents tried to charge $450 for “Excessive Pet Hair.” A supervisor named Saeed was involved in the assessment. At most there were a few stray hairs transferred from clothing/backpacks; it wasn’t “excessive” and NO animal was ever in the vehicle. I recorded a video immediately and escalated to Avis Customer Service and Costco Travel. Document everything at pickup/return and ask for their photos and the written policy/threshold before you leave.
Genuinely bad customer service. Would suggest avoiding entirely and going somewhere else.
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 5 star rating with 1 review.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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