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1305 Francisco Blvd E, San Rafael, CA, 94901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
Rob exceeded all expectations while assisting me on my trip. His dedication to customer satisfaction was remarkable, and I’m incredibly grateful for his help
Agents tried to charge $450 for “Excessive Pet Hair.” A supervisor named Saeed was involved in the assessment. At most there were a few stray hairs transferred from clothing/backpacks; it wasn’t “excessive” and NO animal was ever in the vehicle. I recorded a video immediately and escalated to Avis Customer Service and Costco Travel. Document everything at pickup/return and ask for their photos and the written policy/threshold before you leave.
Genuinely bad customer service. Would suggest avoiding entirely and going somewhere else.
Excellent courteous service
I rented a car here, I paid the $25 extra coverage "worry free" that showed a banner :" if you get into an accident, you walk away worry fee, we take care of everything, you don't even have to file a claim ". Then, I got into an accident, I called them, they sent the tow truck, I walked away worried free. A month later a collection company called me asking for my insurance, and charging me $3k+ for liability for the damage in their client's car. I told them I paid "worry free coverage", Avis is not responsible for that ad, i... read more
Avis Car Rental has a 3.2 star rating with 69 reviews.
Avis Car Rental is closed now. It will open tomorrow at 8:00 a.m.
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