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Avis Car Rental
- Transportation Services
- Richmond, VA
About this business
Avis Car Rental Richmond operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty. Key Drop-Off available at this location.
Location details
1 Richard E Byrd Terminal Dr, Ste 102, Richmond, VA, 23250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to Midnight | |
| Tue | 6:30 a.m. to Midnight | |
| Wed | 6:30 a.m. to Midnight | |
| Thu | 6:30 a.m. to Midnight | |
| Fri | 6:30 a.m. to Midnight | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to Midnight |
Staff playing on phone while line of 30 customers waiting for vehicles to rent. Helps about 1 customer every 15 minutes before taking another phone break Edit: this was just the line in the airport, once you get your papers you have to go to their garage and wait in another line that snakes it's way through the parking garage as employees zip in and out of spaces at 40 mph
Having a reservation at this location doesn’t necessarily mean you will be served promptly. It doesn’t mean anything. Customers can be left waiting for up to two hours for a vehicle, as Avis and Budget here are either understaffed or frequently short on cars. This is a recurring issue, not a one time problem. As someone who lives and works in Richmond and has rented from this location many times, I have experienced this situation repeatedly.
I paid for my rental weeks ago through my company portal. I arrived today and was informed that the wait is 3 hours long due to a nascar event. If anybody operated a business the way Avis runs theirs, they would be bankrupt.
Avoid this place at all cost. Had a reservation, check in was horrible. One guy working the desk with over 20 people in line. Then when we get to the counter they say they don't have a car. Smh. Do better and have some integrity Avis.
Had a reservation for a car, and they told me I had a 4 hour wait to get it. There were people waiting since noon and didn't get a car until 6pm. Worst rental car service would not recommend
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2.7 star rating with 801 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 7:00 a.m.
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