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Avis Car Rental

3.6

About this business

Location details

360k The Mall at Greece Ridge Center, Rochester, NY, 14626, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 3:00 p.m.
Sun10:00 a.m. to 2:00 p.m.
3.688 reviews
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aa ron gio's profile image
aa ron gio 
a month ago

Very friendly. Very helpful. The car smelled like badly of weed though. We used a whole bottle of Febreeze and it barely cut the smell. 

Gary Dempsey's profile image
Gary Dempsey 
7 months ago
Chris Tytler's profile image
Chris Tytler 
a year ago

Quality of cars has continued to go down hill over the years. Location is understaffed and over booked with cars. Oftentimes not able to fill what was ordered. Issues with cars are more common these days. Most recently was put into a Jeep with bald tires and filthy interior. While waiting another customer had issues with expired registration. Seems that Avis is forgoing proper maintenance. Extra star just because they had a runner drop off a replacement car from Henrietta. 1/20/25 - Removing the extra star. Rented 6 more tim... read more

T. Marie's profile image
T. Marie 
a year ago

I prepaid for a rental and got to this location. I was told that I didn’t pass the credit check needed to use a debit card. She didn’t take my social security number. She had the personality of an itchy but. I got home and checked with all three companies and my score HAD NOT BEEN RUN! She pretended to run my credit! I have a good credit score and know very well that I would not have been denied! Do not use this company or this location!! 

Shashwat Mishra's profile image
Shashwat Mishra 
a year ago

Working in customer service industry myself, it takes a lot out of me to get this level of frustrated. Not sure how this place still stands and pretends to cater to customers. The lady who works the desk is an absolute nightmare to deal with. Extremely rude, unprofessional, she thinks she is doing people a favor by working there. Few weeks back, after booking an economy car online through Priceline, we were given a Mustang. The car had scratches, dents, tire had slash marks, rim looked damaged. After showing her photos and g... read more

Frequently asked questions about Avis Car Rental

How is Avis Car Rental rated?

Avis Car Rental has a 3.6 star rating with 88 reviews. 

When is Avis Car Rental open?

Avis Car Rental is closed now. It will open at 8:00 a.m. 

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