Avis Car Rental

Aliyah and family 

on Google

4 weeks ago

i had the worst experience, especially at this location avis always have problems but this one was the worst. I was waiting in line for two hours then they said the system is down. There’s only one agent working and he’s doing most of the work, which is unfair for him and other customers. I took a chance I come at this location because I lost all my credit cards in my wallet. They said they took debit card which wasn’t true because it did not work and like it was too much. I spent over four hours in that location just trying... read more

Christoph Duerrbeck 

on Google

a month ago

Vey hostile place. Please are untrained and manager not willing to assist. Too busy having an extended breakfast. Car was not clean, tape from dealership from over the windows. Car number written with marker all over back window. Booked sedan was not available so they gave me a small suv. No word however about them charging me for it. That was not my fault. Nobody to assist and call center unable to assist. If you want to get jelled at by a parking attendant, that’s your spot. Got a promise from the call center of a solution... read more

Adam L, 

on Google

a month ago

I really didn't want to write this review. I like the people who work behind the counter at this place. The cars have always been solid and reliable (though not always clean). The people who work there have always been good-humored and friendly to me, but when one of them told me, "Please complain to customer service, we're overworked and understaffed and our equipment doesn't work," I felt like I had to write this. Where to begin? The printer that doesn't work. The receipts that don't show up until two or three weeks later ... read more

Kevin Debieve 

on Google

a month ago

It was one of the worst rental experiences I’ve ever had! We reserved a mid-size SUV, but the car we received was clearly a compact SUV, much smaller than expected. The car interior was dirty, with a strong cigarette smell that soaked into all my clothes. Totally unacceptable! The vehicle also continuously displayed an urgent recall alert related to the brake pedals. Renting out a vehicle that hasn’t been properly maintained or serviced is a serious safety issue. When I raised my concerns, the front desk staff was dismissive... read more

Emma Radford 

on Google

a month ago

The staff member behind the counter did not speak to me the entire interaction besides to say “license and credit card” and to refuse to add the second driver with me unless he was my husband. I drove 350+ miles and 8 hours by myself. I arrived at my destination to see an $884 charge on my card for the rental when I was quoted $419. I am extremely frustrated to be charged over double my estimate, especially without verbal acknowledgment/confirmation from the employee. I read the reviews beforehand but I like to give benefit ... read more