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Avis Car Rental
- Transportation Services
- Waterloo, IA
About this business
Location details
2790 Livingston Ln, Waterloo, IA, 50703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Called the website number to ask about available cars, guy told me this location had plenty available. Showed up, no one at the counter. Called both phone numbers on the sign for 25 minutes to no answer/getting sent to voice mail. Called the customer service people back. Was hung up on 3x and then told they'd contact someone by the 4th guy, then the 5th guy said they cant do that. Found an airport employee finally and he told me they had no idea where the guy was and its a frequent problem, so if you need to rent a car dont ... read more
Waited for hours for their agent to return. We were the last flight in. Had reservation and they knew our flight info. No delay…they just didn’t care enough to staff the desk.
This was by far the worst rental experience I’ve ever had. I arrived at Waterloo Airport at 9:15 a.m. for my confirmed one-way reservation, but no staff were at the Avis desk. After waiting over 25 minutes, I called the local number, which redirected me to the national line. Even they could not reach anyone at this location. At 9:54, I found a handwritten sign with phone numbers. The first went unanswered; the second finally connected me to someone who, instead of helping, he gaslighted me. He accused me of lying about my ar... read more
Long wait time, however when the guy did get here, he was fantastic.
Showed up today to pickup a car that my company reserved. Nobody was at the counter, nobody answered the phone (twice). Called customer service all they did was insist that someone was there. Basically calling me a liar. Walked out.
Frequently asked questions about Avis Car Rental
How is Avis Car Rental rated?
Avis Car Rental has a 2.9 star rating with 120 reviews.
When is Avis Car Rental open?
Avis Car Rental is closed now. It will open at 12:00 p.m.
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