Auto Europe

Rachel Lietz 

on Google

a week ago

I have mixed reviews about this place. First, I messed up my booking days and realized the day before. I spoke with a lovely lady that helped me actually find the same kind of vehicle with a 30$ refund (since the prices are live they can vary a lot). My only mixed review is that it is not put on the rental car voucher about needing a valid licence for 2 years. I read through the terms and conditions and it did not include this. Since I moved states and got a new licence 1.5 years earlier, the company would not let me rent th... read more

Darwin 

on Google

2 weeks ago

I used Auto Europe to book a car in Croatia, and I prepaid the rental. The rental itself was easy and seamless, however when I got the final invoice I was charged the full amount from the actual rental company, without the prepaid amount deducted. Contacting the rental company was impossible, seems they never answer their phone. I raised a post-rental incident with Auto Europe as instructed, and after a week received an email that this will take a MINIMUM of 8 weeks. Why so long? I provided my CC statement showing the prepai... read more

Francois Beausoleil 

on Google

3 weeks ago

Prix indiqué sur le site internet et la réalité ne sont pas les mêmes. Particulièrement pour les assurances sans franchises. Aucun service 24 h 24 h, ce qui est très utile lorsqu'on est a aeroport Charles de Gaule et que l'on ne peut rejoindre personne. On est comme des otages. Plus jamais je vais réserver avec cette compagnie 

Geraint Harvey 

on Google

a month ago

Extremely disappointed by my experience with this company. I rented a car to be collected in Malaga Airport in August. When I arrived to collect the car from the airport I was informed that I could not collect the car because I only had a Canadian license and not an International Drivers License (IDL). In fairness, I have been directed to the part of the contract that states all non-European drivers must present an IDL. However, I also note that the contract states that an IDL MAY be required. Nor does the confirmation email... read more

Tsai Eric 

on Google

2 months ago

This is the worst “customer service” experience I’ve had with a travel booking company. My case was handled by Alex from Auto Europe’s customer service, and I was shocked at how little effort was made to defend a paying customer’s rights. I booked a Peugeot 2008 over two months in advance, prepaid USD $705. At pickup, Europcar in Milan Malpensa claimed “no car available” and offered only a much smaller Fiat 600. They pushed me to pay €396.40 to “upgrade” to a Jeep Avenger — later I found it’s a platform-sharing twin of the F... read more