Atlantic Firearms

Skylar S 

on BBB

a year ago

This company makes no attempt to secure the financial and customer information on their website. My credit card information was leaked after purchasing items from their website only 2 weeks ago. This security breach on their end has caused me hours of headache and wasted time. Digging into the situation further (and reports from other customers), Atlantic has known about the security issues for MONTHS and apparently haven't done a single thing about it. The security breach is also beyond just their credit card processor as m... read more

Mike B 

on BBB

a year ago

My credit card was used to make a fraudulent purchase after buying a product from their website. Shawn their customer service guy admitted they had multiple similar complaints, but then in a later email said it was a security breach that was “ isolated” and had been “ resolved”. Obviously not. No apology. Customers deserve to know when their info is compromised. I now have hours invested in cleaning up this mess, and still have to make a 60 mile round trip to my bank to get new cards. Would not recommend. 

Richard I 

on BBB

a year ago

Nothing but positive across the board. Great customer service. Fast replies on communication. Clear on everything. 

Glenn B 

on BBB

a year ago

I bought an akm kit an izhevsk kit, a 1962 kit was sent in poor condition, it was advertised as being excellent. They lied and sent me a bag of rusty parts. Then and then they lied and said it was coveted etc tried to gaslight me into believing them. The kit was a rusty piece of ****. They sent an RMA but I was deployed. Then I posted pictures of them on the ak files. Then they lied about everything even taunted me with better pictures of guns. They then had the admins ban me to silence me, they are scam artists. 

Thomas C 

on BBB

a year ago

These people have no interest in helping you out, they ignore e mails and give you bad information on fitting your gun instead of a simple yes or no answer. I tried settling with them they want a 20% restocking fee even though they gave me bad information on the fit. I told them if they wave the restocking fee I would pay the difference for the correct one, they just blew me off do not buy from these people. 

Chris A 

on BBB

2 years ago

Recently used Atlantic Firearm's layaway plan, they were very clear. I made all my payments prior to the 45 days as stated. Made my final payment on a Saturday and my package was shipped on Monday. I was I could choose the carrier to deliver the package , but it all worked out, ended up redirecting to a UPS store since I was not going to be home. Thank you ! 

Zach C 

on BBB

2 years ago

Atlantic firearms seems like they’d be a good company to do business with but the customer service is non existent. Purchased a galil barrel then sent it and my parts kit off to my builder only to find that the barrel is out of spec. I am not a certified gunsmith and have no capability to check manufacturing tolerances. I understand they have a 10 day return policy but for a part that is required by their website to be checked by a competent gunsmith who had a 6 month lead time and who it took 7 days for him to receive it fr... read more

Jaikaran S 

on BBB

2 years ago

I admit to being skeptic in making my first purchase of IMI Galil Magazines from Atlantic Firearms, due to the negative reviews. However, my purchase was smooth and I was kept informed on every aspect of my order. My order was was expeditiously processed, and I was provided with a USPS tracking number. I am very happy with my purchase, and will definitely buy more products from Atlantic Firearms. 

Darryl B. 

on BBB

2 years ago

Tried to order a surplus firearms from them on 2/26/2022. Their website would not allow me to complete the transaction, for reasons that contradicted the stated company policy on the website listing for the item. I contacted them immediately, and was given a run-around until the item sold out. I missed out on a deal I was waiting a long time for because of their terrible customer service.