Asurion

Victoria Valenzuela 

on Google

2 weeks ago

Beware of Asurion Tech Care. My experience has been extremely frustrating. I have received conflicting information, repeated delays, and no clear resolution to my claim. I was also told replacement options were unavailable or out of stock despite indications they were available. Asurion has no genuine effort to resolve my claims or honor the tech care coverage. Do your research and read the file print before you decide enrolling in their plan. 

James Bowers 

on Google

2 weeks ago

They Cannot Read a Purchase Order — Or They Are Counting On You Quitting Two pool pumps. One Amazon order, quantity two. One protection plan order, quantity two. Two plans, two pumps, two claims. This is not complicated. I have sent Asurion the Amazon order screenshots with the quantities circled. Twice. They still respond as if one order equals one item, and now they are denying my second pump because the plan was "already redeemed" — redeemed on the first pump. On September 11 they told me a check was processed and selecte... read more

Alma 

on Google

2 months ago

I am on my 4th or 5th phone that is as broken as the first I send them. One wasn't getting connection they couldn't even find it. The other people could not hear me. The third wouldn't connect to devises and now this one won't hold a battery for more then early afternoon. It is same phone as before so it is not phone brand I have been with Android. Each time it interfered with my business and having to transfer all my stuff each time. Worest experience ever. I have Att and this is their insurance. I have spend thousands in p... read more

Frank Hernandez 

on Google

2 months ago

Don't waste your money on this business. I got insurance for 5 devices and when I filed a claim they said I messed up. Which was bullshit because I double check everything. Long story short they denied my claim because I supposedly put a wrong date. But when I talked to a manager he said I filed 2 claims. The 1st one was canceled and the second one was denied. So basically on the website it has a glitch and they are denying it. So i canceled this shit and got my money back. RIPP OFF COMPANY 

Guillermo Mesa 

on Google

3 months ago

Si pudiera le daría 0 estrellas, dure casi tres años pagando el seguro y cuando lo fui a usar no me cubría la fisura en el cristal trasero y se suponía que era ilimitado, me dijeron que tenía que ser reemplazo pero era por un teléfono usado lo cual quiere decir que mi teléfono lo más probable es que si lo arreglaran y después se lo dieran a otra persona y no está mal lo que está mal es que te cobran 275 dólares por algo ya usado y no te dan la opción de reparar tu teléfono eso es un completo fraude.