Astral at Franklin

Leigh Harmon 

on Google

a month ago

Astral Franklin removed nearly $7,000 more than my Mom’s monthly Assisted Living rent. We couldn’t understand why they were so badly dragging their feet to refund their overcharge. After 9 days of pushing they finally told us that they had decided, without our permission, to keep the $7,000 to apply to her future months of rent. The fact that they were forcing her checking account into an overdraft position didn’t matter to them. We had to fight with their corporate accounting team to refund the overcharge so her other bills... read more

Cindy Miller 

on Google

2 months ago

My loved one lived in Astral Memory Care for over 2 years.it had only been open less than a year when he moved in. There were only a few residents in memory care at that time. There was some consistency of staff in the beginning. During the 2 years and 4 months the Director of the facility 5 times. Director of Nursing 3 times. There was only a small amount of Nurses, CNA, QMA staff that stayed consistent. Their use of agency staff was out of control. Agency employees lack the ability to care. They are often there for a day h... read more

Andy Mason 

on Google

3 months ago

This is my opinion only, after 5 months of working in the maintenance department I am almost crippled keeping up with such a turn over of rooms that need ready and trying to fulfill the needs of new residents moving in. I recently had to quit because my body could not take it. 17 rooms painted plus 3 to go before I left. This place is truly an illusion. From the looks inside and outside you would expect 5 star service but once residents and workers been here for a few they realize the expectations coming in are not what they... read more