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Ashley HomeStore
- Furniture Stores
- Chicago, IL
About this business
Retail chain with a variety of signature home furniture, decor accessories & mattresses.
Location details
3330 N Western Ave, Chicago, IL, 60618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 8:00 p.m. | |
| Tue | 12:00 p.m. to 8:00 p.m. | |
| Wed | 12:00 p.m. to 8:00 p.m. | |
| Thu | 12:00 p.m. to 8:00 p.m. | |
| Fri | 12:00 p.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 8:00 p.m. |
**** WARNING **** Never Buy Anything Made By Ashley Furniture and Never Buy Furniture From Ashley. They use a Bait & Switch Scam to deliver Junk. I bought furniture from Ashley Homestore (AHS) which is owned by Dufresne Spencer Group (DSG). As you know, I paid good money for New, Undamaged Furniture. DSG showed up to deliver the furniture. I thought they were delivering what I ordered. Instead they ran a Bait & Switch Scam, by bringing in Broken Furniture and basically running out, leaving me with their damaged and bro... read more
RecommendedWe worked closely with Joseph on furnishing our new bedroom, finding the right mattress for a notoriously poor sleeper, and selecting a quaint kitchenette. We were pleased with the service and flexibility of the team. Joseph (and Nigel) worked with us to provide a purchase we felt comfortable with and a protection plan that put us at ease... bringing home such a big purchase with two rascal cats was nerve wracking. Claws and jaws aren't covered, but pretty much anything else you can think of will be fixed no questions asked ... read more
Business response:
Thank you for sharing! We appreciate you taking the time to leave us a review.
Long story short, we scheduled three different delivery dates with this company and they failed to deliver our product to us. They finally delivered it to us on the fourth delivery date. This was a big purchase for us. Something we had been anticipating with much excitement. Something we had to open a line of credit for. Our intial delivery date was scheduled to make it easy on us and not have it in the middle of the move. Because of their failure all of the reschedules w...Continue Reading
Business response:
I would like to personally thank you for your business, Rammel, and also apologize that you did not have a satisfactory furniture shopping experience at our store. I sent you a message to get more details so our escalation team can reach out to address your concerns -kl
if the employees are talking they are lying. Read Ashley Customer complaint posts before you shop. Floor items are not the junk they send you. Be prepared to lose money .DO NOT BUY WARRANTY. - they won't honor them
Joseph was a wonderful sales man and a understanding are budget. I would definitely recommend them to our friends and family
Business response:
Thank you Emilie! -md
Horrible, horrible customer service experience. They overcharged me by $100 a year ago and I have been trying to dispute it ever since. Over a year of waiting they finally said they can’t do anything about it. Most incompetent company I have ever dealt with, apparently no one can do anything and they just kept passing me around and giving me numbers to call that are useless.
Business response:
We appreciate your feedback regarding your Ashley HomeStore experience, Marlon and you will hear from our team shortly to resolve this -kl
Me hicieron un mal servicio y pague el dinero de el Delibery la tienda me deve devolver el dinero llevo 2.meses esperando el.pago y cada vez me dicen lo mismo ,mal servicio
Business response:
Primero, me gustaría disculparme por las molestias que le hemos causado. No puedo imaginar lo frustrado que debes estar. Te he enviado un mensaje directamente para obtener más información sobre el problema. Una vez que reciba esta información, escalaré este asunto a un equipo interno para investigar más a fondo. Nuevamente, me disculpo y espero su respuesta.
worse customer service ever...on 11/22 and bought a bed set that was on clearance. It was clear that I had to pick up the furniture own my own since it's clearance so I planned on it. My family lives in Rockford and I live in Chicago so my dad and brother had to take the day off on 12/5/19 so we can pick up the furniture. I called the Ashley furniture a day early on 12/4/19 to let them know that I will be coming in to pick up my furniture on 12/5/19. The lady who I talked to stated that she will send the ticket in to let the... read more
Business response:
We understand your disappointment, Ayesha. It’s important to us that our guests are happy with their furniture shopping experience, and we would like the opportunity to resolve this issue by getting our escalation team involved. I'm unable to message you privately, so when you get a moment, please email the name and phone number on your order to klindh@ashleydsg.com so our team can begin working on a solution. -kl
I’ve had such an amazing experience with this location. Ashley and Barbara were very understandable and welcoming and make you feel like you went to come back and spend more money. I highly recommend coming here and asking for their assistance.
Frequently asked questions about Ashley HomeStore
How is Ashley HomeStore rated?
Ashley HomeStore has a 3.8 star rating with 241 reviews.
When is Ashley HomeStore open?
Ashley HomeStore is closed now. It will open at 12:00 p.m.
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