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Ascend Federal Credit Union
- Credit Unions
- Nashville, TN
About this business
Location details
810 Gale Ln Suite 106, Suite 106, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Terrible auto loan servicing. Connecting an external account online to make payments should be simple but somehow made into a farce. Customer service rep just ended chat when I asked for additional information to verify whether trial deposits were actually sent from Ascend to the other bank.
Genevieve Waelchli, The branch manager, was super helpful assisting me to pay off my car loan. Extremely personable and really a pleasure to speak with. I use this branch often and have never had anything but wonderful experiences. I would highly recommend their services.
One of the rudest branches I've been to in a long time. Was 'greeted' by a young man. I told him I needed to cash a check. His response was 'do you even bank here?' On top of this, he told me to use an automated teller instead of himself or the other young woman at her desk. Both of which werent doing anything. I was the only one in the building. Will not be back to this location.
This was such a great branch - everyone was so welcoming, followed all covid-19 CDC guidelines, and were happy to welcome us as new members. Terrie took the time to thoroughly explain the process, answer any questions we had, and then offer support even after we left. Our conversation was great, Terrie was incredibly personable and we connected with her easily. We will be visiting this branch whenever we have questions or just want to pop in!
Frequently asked questions about Ascend Federal Credit Union
How is Ascend Federal Credit Union rated?
Ascend Federal Credit Union has a 3.1 star rating with 17 reviews.
When is Ascend Federal Credit Union open?
Ascend Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
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