Arhaus

Kacie Van Colen 

on Google

a month ago

After spending over $15,000 at Arhaus ($5,400 bed, $5,400 dresser, and $6,200 nightstands), I expected luxury furniture backed by luxury customer service. What we received was the exact opposite. We received an email confirming that all of our furniture would be delivered to our new home. Delivery day arrived, and the truck showed up with only the bed and dresser. The $6,200 nightstands weren't even on the truck, despite Arhaus telling us they would be. As if that wasn't bad enough, the dresser was delivered without any of t... read more

JoAnn Presbitero 

on Google

2 months ago

Furniture has consistently arrived damaged. Sofa took 4 months to arrive and was delivered today and was ripped. Chair was delivered over a month ago- still waiting for replacement- and was also ripped. Not sure what is happening but Arhaus used to have amazing pieces and we had never experienced this poor quality before. Sales person Michelle is always nice and delivery team was great. So where is Arhaus failing?!? Did they expand too quickly? Have they changed the way they build their furniture? Are there even quality chec... read more

Gilberto Cortes 

on Google

5 months ago

This isn't about the store, but it's about something worse. The people at the warehouse in Tampa who prepare the deliveries are playing games with their drivers' work, and Arhaus has to deal with that. Just because they have subcontracted companies to deliver their items doesn't give them the right to mistreat them, much less demand things outside of what's stipulated in the contract. Because then they're not subcontractors; they're employees and deserve all the benefits. Check who's preparing the routes at the warehouse. I ... read more