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ARC Claims
- Finance
- Cherry Hill, NJ
About this business
Location details
535 NJ-38 Suite 300, Cherry Hill, NJ, 08002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
An Amazon van got stuck in my yard on 12/10/2024. The ****** representative that came to get the truck out of my yard stated that he would fix the damages to my property. After a month, my yard wasnt fixed and I had heard nothing in return. I contacted ****** and they had me file a complaint with ARC on 1/16/2025, which contained photos of the vehicle stuck in my yard and the damages done. I was told on 1/30/2025 by an *** representative to go out and get an estimate for repair of the damages done to my yard and submit it. I... read more
Business response:
This matter has been escalated. The adjuster assigned to the claim has been instructed to contact the clamant and provide her with a copy of the appraisal report that was prepared and was the basis of the offer.
Scam artists. Plain and simple. An Amazon van ran over my mailbox, destroying it and the post it was attached to. ARC took 2 months to reply. My reasonable estimate for repair was $366. They offered me $25. That's doesn't even cover the cost of the box itself. It's just a scam. I'm fighting with them, but they don't respond.
Business response:
I have sent a revised offer to the claimant and await his response.
I opened a claim on Jan 16th because an Amazon driver ran over and destroyed our mailbox. The driver informed us, accepting fault, and contacted the dispatcher. I completed all the forms and submitted replacement cost. I have since sent multiples emails through the ARC portal and have attempted to email my CSR multiple times. There has been no response, no follow up and no timeline for when payment will be received . We have since had to replace the mailbox at our own cost as we have been without a mailbox for an extended le... read more
Business response:
I was unable to locate the claimant in our claims data base. I sent her an email requesting the ARC file number. I will review the file and follow up with the claimant upon receipt of the file number.
This claims company is borderline a scam based on my experience. You represent one of the largest companies in this entire nation and yet when people file simple claims for incidents, you prolong it behind reasonable timing. Just so everyone is clear:AMAZONS DELIVERY driver HIT & RAN on my property. Damaged one of my brand new trucks and we called local *********** to file claim back on 21, October of last year. Today is February 15, 2025 and ARC claims who supposedly represents ****** HAS NOT contacted me. You almost have t... read more
Business response:
The adjuster assigned to the claim has been contacted and requested to contact the claimant with an update.
Ive been waiting 4 months for this company to review my claim. I spend thousands of dollars PER month with ****** and this is complete lack of professionalism. I will reach out to my uncle whos a big time ****** stock holder and make sure they change insurance companies cause this company is terrible all around based on EVERYONES reviews. Good luck losing the BIGGEST client you will ever see in your lifetime.
Business response:
A Supervisor has assumed responsibility for this file and contacted the claimant on 2/14/25 to move the claim toward resolution.
My parked car was damaged on 1/31/25 when an Amazon driver misjudged their proximity and hit it. I saw the incident and went outside to talk with the driver and got the information necessary to file a claim. Initial calls were made to ****** but I heard nothing back until 2/3/25, which is simply to say I received an email, with a new submission form to fill out. After submission I heard nothing back until end of day on 2/7, when it was requested that I provide more information (information that was not asked/required on eith... read more
Business response:
A settlement offer was sent to the claimant on 2/12/25
Submitted Ring video footage of Amazon driver reversing over landscape light fixture. I have submitted a claim with video evidence plus an estimate and not heard back from my point of contact, *******. Can someone please get in touch with me?
Business response:
This message has been forwarded to the adjuster assigned to the file and has been asked to contact the claimant with an update.
Customer ********************** is all time worst!!! They dont seem to like their jobs nor do they care about customers! ******/contractor, drove down my driveway leaving squiggles in my driveway permanently and Amazon doesnt want to take responsibility for it because they hire contractors and you have to file thru **** a$$ ARC Claims. I sent video captured by ring camera showing the driver as he reverses out of my drive way and the claim is being denied with evidence!If I ever get in contact with someone ITS ON!
Business response:
The claim has NOT been denied. ARC requested an appraisal on 2/11/25 to determine the cost of power washing the driveway.
A driver ran over our brick mailbox. We filed the claim a month ago including the ring camera video showing him running through the yard and completely rocking the mailbox leaving it leaning with the bricks chipped, and the address plate off. We have given them an estimate and the video. You can call and leave voicemails which they never return. You can send an email to the general inbox, which they always reply that claim is in review. They are clearly liable and I dont understand how they can just put you off with no respo... read more
Business response:
I have escalated the claim.
Frequently asked questions about ARC Claims
How is ARC Claims rated?
ARC Claims has a 2.8 star rating with 2,242 reviews.
When is ARC Claims open?
ARC Claims is open now. It will close at 6:00 p.m.
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