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ARC Claims
- Finance
- Cherry Hill, NJ
About this business
Location details
535 NJ-38 Suite 300, Cherry Hill, NJ, 08002, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Amazon vehicle hit my and fled the scene, leaving its bumper behind. Despite me providing evidence, and details they will not pay my claim to have my car fixed. Reported them to the BBB, Consumer Affairs, filing legal paperwork as well as reporting them to the news media.
Amazon driver knocked down a stone partition wall at my house while delivering a package to my neighbor's home. ********** Ring doorbell shows the van parked directly Infront of the wall, the photographed tire marks lead directly into the wall, the paint left behind on the wall matches the white delivery van, the broken reflector left at the scene matches the delivery van, the white delivery van was the only vehicle (let alone white vehicle) to enter my driveway that afternoon, yet ARC continues to deny the claim. They refus... read more
Business response:
The claimant did not provide her name or the ARC file number. I have contacted her via email and requested she email me the ARC Claim number so I may review the file.I advised her that *** is not an insurance company. We are independent contractors retained by ****** to investigate property damage claims.I further advised her we do not have access to ****** deliveries and explained that is why we asked you to provide the tracking number on the package delivered to her neighbor.
I had an Amazon truck that got stuck in a ditch along our driveway during a snow storm. on 1/29/2025. After waiting 2 hours for a tow truck to get them out so that we could get down the driveway, I attempted to assist the driver by pulling him out with my truck and a tow strap. As his truck began moving he panicked and hit the brakes causing the tow strap to break. This in turn cause me to go into the ditch on the other side and caused my vehicle to get stuck. We then had to wait 2 mor hours for a tow truck to get the amazon... read more
Business response:
I reviewed the file and see that adjuster assigned to the file sent emails to you to the claimant on: February 21, 2025 February 22, 2025 February 24, 2025 February 25, 2025 In addition, the file reflects the adjuster attempted to reach you via phone on February 26th and February ******* date we have not received any information regarding the claim.I contacted the claimant via email and provided him with this response and advised him ARC cannot proceed without documentation.I also asked him to give me a call on Monday if you... read more
After ****** driver destroyed my mailbox, I quickly filed a claim with ARC. Weeks went by and the response I got when I inquired on status was we have 30 days to respond by law. Well, at the 11th hour of day 30 I finally get a response. The response you need to contact the insurer of the delivery company. Of course they provide no contact information for said insurance company and ARC wasted a month of my time. What a joke of a company. Small claims court here we come!
I have been trying to call and email for over a week with absolutely no response whatsoever. An Amazon truck backed into our parked vehicle and cause $6600.00 of damage.
Worst customer ********************** I've ever experienced in my lifetime! Where is the human elements & the ability to logically discuss the claim. To receive 10% of the actual submission when the driver blatantly drove over a freshly sealed driveway and everything was documented with license ***************** is disturbing. Why was there absolutely no discussion on how this claim was determined????? As they say, negative experiences spread like wildfires. As I'm still in disbelief with how long this took & how poorly this... read more
I filed a claim in January 2023 and have yet to receive any payment. Despite multiple emails stating that a check was mailed on three separate occasions, nothing has arrived. The staff has been consistently disinterested, inefficient, and unresponsive, making the entire experience incredibly frustrating. It seems they fail to recognize that many of their clients are well-educated homeowners dealing with significant property damage. For over two years, I have made countless phone calls and sent numerous emails, yet I have rec... read more
Business response:
The claim was transferred to the insurance carrier for the Amazon driver in September of 2024. I sent the claimant a copy of the email advising him of same - copy of email shown below Claim # AMZ2023205280 Sep 12, 2024 10:47 AM To:****************************** ________________________________________Thank you for your email. We have reviewed the incident and determined that it will need to be handled directly by the delivery companies insurance carrier. We have attempted to pass along the incident to the insurance carrier o... read more
If there was a rating lower than one star I would give it. In November of ******************************************************* my single lane driveway of my home and backed into my propane tank that supplies gas for cooking and hot water for my home. The impact forced the tank off its pedestal and bent the supply line to the house. The driver was honest about his mistake, reporting The accident as his fault. My nightmare began when I was told that the matter was referred to a third-party agency called ***. It has been alm... read more
Business response:
The check was on March 1, 2025 via U.S Mail Property Damage153233Anthony C *******$ 281.1003/01/2025
after completing the delivery the driver went to turn around and miss judged the edge of the driveway and got stuck. the driver contacted ****** to get assistance. the recovery vehicle arrived and attempted to get the delivery vehicle back on the driveway but in the process got hung up on my power pole. which is completely off my driveway 12ft. or more. in attempting to remove the delivery vehicle from the pole it put to much tension on the support wire and it pulled the attachment point off the side of my house, causing dam... read more
Frequently asked questions about ARC Claims
How is ARC Claims rated?
ARC Claims has a 2.8 star rating with 2,242 reviews.
When is ARC Claims open?
ARC Claims is open now. It will close at 6:00 p.m.
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