Aqua-Tots Swim Schools Ballantyne

Erin Crum 

on Google

2 weeks ago

Very inflexible with their make up class policy. I wanted to reschedule a make up class to three hours earlier on the same day with our regular swim instructor and the manager refused to switch it. Initially that class wasn’t available. I find this policy to be extremely not family friendly. I also wouldn’t sign up for classes again as my son isn’t progressing as fast as I would like. They go over the same exact same skills every class, even the ones he has mastered. They also won’t teach him how to use his arms to swim unti... read more

Daksha Chauhan 

on Google

3 weeks ago

I was very disappointed with how I was treated. The staff were extremely rude and lacked professionalism. This experience did not meet even the basic standards of respect or courtesy. 

Elmira Mclendon 

on Google

2 months ago

I am not happy with the customer service received at Aqua-Tots Ballantyne location. I signed my children up for swim lessons the day before I received the promotion text below. I called the day that I received the text asking if I could get the promotion or at least the discount and was advise the general manager would call back. I didn’t receive a call back and follow up this afternoon he advised me that I could not receive any of the promotion and utilize the analogy “if I bought a shirt from the store one day before and t... read more