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APGFCU - Laurel Bush Branch
- Finance
- Bel Air, MD
About this business
APG Federal Credit Union is a unique, not-for-profit financial cooperative with one mission: to help our members build their wealth. If you live, work, worship, volunteer or go to school in Harford County, Cecil County, Baltimore County or Baltimore City you can be a member. We’re different. And that makes a big difference for you.
Location details
2113 Laurel Bush Rd, Bel Air, MD, 21015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I used this branch twice this week for account services. I've worked with two different agents/tellers there. On visit 1, Victoria provided me with excellent service and was able to answer all of my questions and concerns along with helping me sort out my business. She wasn't available on visit 2 but I had the pleasure of working with Julie S. instead. Julie was also excellent with all help needed and she was able to provide me with a tutorial on how to work through their recently updated app services as well, of which I nev... read more
I came in to see why my account had been charged 130$ of overdraft. Florence Rushce laughed at my face twice, was extremely rude and refused to help me after I asked to speak to kindly. As she walk over to her manager to assist me she continued to mock me instead of help me like I was beneath her to deal with. Never in my life at a bank has someone treated this way. So rude and unacceptable
Absolutely horrible customer service. Almost every time I call their call center I am on hold for an hour or more. This is unacceptable. I am currently on hold for 1:11:28 minutes with no help. I understand high call volume, but not expanding call center reps to cut down on this wait time shows the value they have for their customers. Taking banking needs elsewhere if you want to feel valued by your bank!
Older male teller with long hair was incredibly rude.
Frequently asked questions about APGFCU - Laurel Bush Branch
How is APGFCU - Laurel Bush Branch rated?
APGFCU - Laurel Bush Branch has a 3.2 star rating with 23 reviews.
When is APGFCU - Laurel Bush Branch open?
APGFCU - Laurel Bush Branch is closed now. It will open tomorrow at 9:00 a.m.
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