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AnswerFirst
- Arts & Entertainment
- Tampa, FL
About this business
Location details
1602 N 21st St, #A, Tampa, FL, 33605, United States
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AnswerFirst was the right service I needed at the price I could afford. My clients like the personal, yet professional touch of the human voice answering the calls I cannot answer right that minute. Allison was fantastic with set up and Danielle has been very diligent and helpful with maintaining my account.
As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller as... read more
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based Businesses We've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider. What sets AnswerFirst apart is their adaptability to our unique workflows, quick respons... read more
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently. Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly. I highly recommend giving them a shot for your call inbound call needs.
This has honestly been a very rough experience thus far. We are a couple of months in and I don't think they've successfully answered a single call yet, and I am scared every time I know a call is pushing through to them. Every call they have answered where a customer has tried to book has resulted in a customer complaint. This is something I have communicated along the way, so when I got the email asking for a 5 star review or an email if I can't give 5 stars I really contemplated what to do. I don't feel the service has be... read more
Frequently asked questions about AnswerFirst
How is AnswerFirst rated?
AnswerFirst has a 4.8 star rating with 507 reviews.
When is AnswerFirst open?
AnswerFirst is open now. It is open 24/7.
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