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AnswerFirst
- Arts & Entertainment
- Tampa, FL
About this business
AnswerFirst Communications, Inc. has provided quality answering services since 1998. Our newest call center was renovated in 2013 specifically for AnswerFirst; this center of operations provides a safe and comfortable environment for our Customer Service Professionals.
Location details
1602 N 21st St, #A, Tampa, FL, 33605, United States
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As a small law office, we used AnswerFirst for about a year. We opted not to have calls recorded as their system has an irritating "beep" that sounds in the background while customers are on the phone. We thought things were going well. Several months later we signed up for CallRail, which recorded all incoming calls. We began to see a pattern of poorly handled calls. When we shared this information with management, and offered to provide the recording, they said "no thanks." The probems continued. For instance one caller as... read more
Outstanding After-Hours Answering Service – Highly Recommend for Service-Based Businesses We've transitioned to AnswerFirst about four months ago for our after-hours answering service needs, and they’ve exceeded every expectation. Their live agent support, combined with responsive customer service and advanced technology integration, has provided our team with a seamless and professional solution that far surpasses our previous provider. What sets AnswerFirst apart is their adaptability to our unique workflows, quick respons... read more
Finally, and I mean FINALLY an inbound call center who does what they say they will do, and does it excellently. Danielle and Robert have been incredible helping me with my campaigns, and ensuring everything is flowing smoothly. I highly recommend giving them a shot for your call inbound call needs.
This has honestly been a very rough experience thus far. We are a couple of months in and I don't think they've successfully answered a single call yet, and I am scared every time I know a call is pushing through to them. Every call they have answered where a customer has tried to book has resulted in a customer complaint. This is something I have communicated along the way, so when I got the email asking for a 5 star review or an email if I can't give 5 stars I really contemplated what to do. I don't feel the service has be... read more
Efficient!
Frequently asked questions about AnswerFirst
How is AnswerFirst rated?
AnswerFirst has a 4.8 star rating with 506 reviews.
When is AnswerFirst open?
AnswerFirst is open now. It is open 24/7.
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