Louiekenosha on Citysearch
13 years ago
01/22/2009, 05:10 AM
Client Interaction leves negative impression – Summary - If you need to speak to someone, you will take a chance to be misstreated. The person I dealt with claims to be the owner, so I feel comfortable generalizing.
This is what I had to deal with:
I have been using this gas station for years, but I never had a personal contact with the employees. Today, I stopped to get gas and found that one of the pumps had an orange cone in front of it. It was so close to the machine, that I assumed that it was a barrier to discourage clients from getting too close to it and damage it. I ran my credit card as usual and starting pumping gas. I noticed that the Dollar Amount showed over $777.00 dollars and I have not even pumped a gallon. I went inside to warn them that the machine was malfunctioning only to get lip service about the purpose of the orange cone. After his third attempt to point out that ?Orange Cone should discourage you from using the Pump and I should know better?, I snapped back and asked him if he was trying to be a Smart A. I told him that all he needed to say that the pump is malfunctioning to please use another one. The exchange did not end there, but I hope that his lack of customer service and lack of desire to treat clients respectfully affects his business. He claims to be the owner which I doubt since no one can stay in business with that attitude - but for now, I'll take his word.