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Andrews Federal Credit Union
- Finance
- West Springfield, VA
About this business
Andrews Federal Credit Union offers a lifetime of outstanding benefits and convenient services to help members achieve their financial goals; from competitively low rates on loans to higher dividends on savings, checking and share certificates. Our focus has always been to provide financial solutions that help our members reach their dreams. Anyone can look to Andrews Federal Credit Union to serve as a life-long partner for financial success. Wherever your family, work or other obligations take you, we'll be here to lend a h... read more
Location details
8410 Old Keene Mill Rd, West Springfield, VA, 22152, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I had a very disappointing experience at the West Springfield Andrews Federal Credit Union. I drove over an hour to this location to get a new card, only to find out that their card machine wasn’t working. What made it worse is that the staff already knew the machine was down but hadn’t made any effort to fix it. They only started trying to resolve the issue after I asked for one. The clerk who helped me—who turned out to be the manager of the Kingstowne location—was very helpful and apologetic about the situation, and I app... read more
I reported a fraud charge on my debit card and they asked me to fill out a fraud form & send it in - They didn't even wait 3 Full Days for me to turn it in and sided with the fraud. (I wouldn't be surprised if they are also the ones committing this kind of fraud.) And that employee who made the decision, shouldn't be working in a bank.
After a pleasant and enlightening conversation with the branch manager here in West Springfield, I energetically moved my assets from my conventional bank to a credit union, and no other organization or location would work except for this one. Never in my life have I felt so genuinely cared for as I have when working with Allison G. here at the branch. Allison was able to speak eloquently on my many options for building wealth and protecting my income. I’m so grateful for making this transition.
Lyka is the best. She answered all of my questions and showed me options to help me decide where I needed to put my money. She is very professional and smart and very patient. This is why Jim and I love Andrew’s Federal Credit Union.
Fantastic Branch with Fantastic Service that is well above expectations. Kristina at this branch went above and beyond. This was my first time going to the branch in person. Everyone was very nice and welcomed me. Kristina assisted me with my initial wire transfer and because I live about an hour away, she had suggested I reach out her for any other future wire transactions to save me time from having to drive in. Ever since that day, I did several wire transfers and Kristina picked up the phone every time and executed the t... read more
Frequently asked questions about Andrews Federal Credit Union
How is Andrews Federal Credit Union rated?
Andrews Federal Credit Union has a 4.2 star rating with 46 reviews.
When is Andrews Federal Credit Union open?
Andrews Federal Credit Union is closed now. It will open at 9:00 a.m.
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