Alan H. on BBB
4 years ago
10/02/2017, 11:28 AM
Ampro Builders LLc
New Roof for customers Alan and Theresa Heim
Roof Project began third week of September 2017.
We just had our new roof completed by Ampro Builders and thought it was important to share our experience and our overall satisfaction level with the company in writing a review regarding dealing with it’s employees and most importantly the new roof itself.
The project took approximately one week (7 days) to complete which we thought was fast considering the 4500 square feet and 10-12 pitch they had to contend with (see attached photo). We selected Ampro Builders over 3 other serious contenders after meeting with Manager representative Leo Redford. We liked his no nonsense style and level of knowledge and confidence in explaining exactly what we would be getting based on what we expressed we wanted in a new roof. Throughout the process, Leo was supportive (always almost immediately responded any time I texted or called him with a question) and continuously connected with me and the crew doing the work. The crew led by Jesus were nice, hard working, and cleaned up after themselves after every work day. They protected our shrubs and home siding without incident and left our yard and home exterior looking as good as it did when they first arrived.
Some other examples of what we were impressed most with:
1. One of our window screens did get torn by a shingle (only about a four inch tear of the fabric) and Leo took both that screen and two others that were not torn but looked a bit worn with him and repaired the torn screen and replaced the fabric on the other two even though the crew did not damage it.
2. The contract refuse container driver accidently hit my basketball hoop bending the backboard. The driver quickly apologized for doing so and Leo worked with the company to replace the hoop with a new one that I should receive any day.
3. The working crew noticed how incorrectly the original roofers nailed the plywood in place and took the time to redo the nailing so the boards were nice and flat to place the shingles on.
I expect to be impressed with the opening presentation from the company sales rep but my positive impression continued all the way through to completion. My wife and I couldn’t be happier with the roof. We believe we have an outstanding roof, using outstanding materials, at a very good price and includes one of the best warranties on the market and will be the envy of our neighbors when they see it.
I would welcome anyone to email or text me (**SSN**) if you have any questions regarding my review. Take a look at the picture which I think speaks for itself but every aspect of the job was great from start to finish and believe me I have had plenty of stinker companies and employees to deal with over the years and with Ampro Builders I couldn’t be happier. I would recommend them to anyone, particularly if you need a new roof.