American Rent-A-Car

Beth Beaubien 

on Google

2 months ago

Rented a car in a Norfolk. I walked to the lot inspected it. Discovered I didn't need it after all. Went back into the desk and attempted to cancel the reservation. NEVER EVEN STARTED THE VEHICLE! They refused to accept the return. They refused a compromise of charging me for one full day rental. The only way to communicate was via email. They stopped responding to my polite emails seeking a compromise resolution. I was forced to take the vehicle or take a bath on a 5 day rental charge. 

Raph Kanouna 

on Google

9 months ago

A1 Service 

osamah ykg 

on Google

a year ago

This car rental company has one of the worst services I have ever had they have very rude customer service I recently had gotten a vehicle that had a expired license plate from last year and got ticketed by a officer for driving one of their vehicles and Stella the customer service representative who promised to take care of this situation was being unprofessional and rude when I had spoken with the most up respect and explained the situation and John the manager has never responded to this situation I don’t recommend using ... read more

Freddie R 

on Google

a year ago

American Rent -a - Crap is a scam company. Rented a dodge charger and it broke down on me. Had to get it towed. I have been contacting the company for over 3 weeks, and nothing. Sent pics and videos and receipts of the tow truck, and still nothing. Next step is small claims court. DO NOT RENT FROM THIS COMPANY. Horrible cars and horrible service.