American Freight Furniture and Mattress

Patricia J. 

on Birdeye

5 years ago

If you value your time and money this is not the place to shop. I ordered a sectional couch it was promised to be delivered Sunday, August 1. It was not delivered. No one called me. I finally called location I purchased it out. To be told it would be delivered the very first delivery on Monday. Here we are approaching 7 PM and still no sectional. Nor have I received any calls. I called the faculty in St Paul MN again and spoke to a manager that was quite rude and no help 

Brian R. 

on Birdeye

5 years ago

DO NOT USE THIS COMPANY! DON"T WASTE YOUR TIME! I ordered a microwave to be delivered to me over 3 weeks ago. I then scheduled delivery on their website. After waiting two weeks I was informed they lost my shipment. Three days later the said they found it and scheduled another delivery. When the driver tried to deliver it was a washing machine NOT a microwave. Over a month later and I still don't have my purchase... 😡 

Chris S. 

on Birdeye

6 years ago

Warranty is absolutely trash. Sales guys pitch it as a no hassle warranty to cover your furniture for 5 years, but then when you file a claim 2 years after purchase, they claim seam tears and mechanical structure is not covered under the warranty. "The plan you purchased from American Freight does cover your furniture for accidental rips, cuts and punctures however seam separation, stress tears and other manufacturing related defects are not coverages of your plan. The plan you purchased from American Freight does cover... read more